Module code: NAS1003

Module provider

School of Health Sciences

Module Leader

HADDOCK G Mrs (Health Sci.)

Number of Credits


ECTS Credits



FHEQ Level 4

JACs code


Module cap (Maximum number of students)


Module Availability

Semester 1

Overall student workload

Assessment pattern

Assessment type Unit of assessment Weighting
Practical based assessment Part 1: Objective structured practice assessment 50

Alternative Assessment


Prerequisites / Co-requisites

Module overview

Communication is an important element of health care provision and delivery. The module offers students an opportunity to discover the underpinning theory and principles of communication, exploring the barriers and challenges of delivering effective communication within the health and social care settings; reflecting on their own experiences and the impact these may have on their effectiveness in practice; represented in domain 4 ‘Communication and interpersonal skills’ and the parameters of practice outlined within the HEE nursing associate framework.

Module aims

This module aims to:
• Provide the student with the opportunity to explore the importance of effective communication, how effective communication may be achieved and to consider the potential challenges within health and social care delivery across different care settings and in the context of the Nursing Associate role.

Learning outcomes

Attributes Developed
On successful completion of this module, students will be able to: • Explain the importance of clear and effective communication with regard to person-centred care, duty of care, candour, equality and diversity KPT
• Recognise different theories and principles that underpin and support clear and effective communication KCT
• Demonstrate a range of techniques, strategies, and principles that facilitate clear and effective communication with all individuals, family, carers, colleagues; and help overcome communication barriers KPT
• Recognise and resolve, using a range of appropriate strategies, communication issues, problems, conflict/aggression and complaints KCPT
• Understand how an individual’s condition, situation, perspective may relate to and impact on verbal and non-verbal communication CPT
• Respond appropriately to verbal and non-verbal communication; clarifying and checking understanding PT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Module content

Indicative content includes:


The content of this module will build knowledge and understanding around the following areas;

Purposes and importance of communication
The users perception of communication in health and social care
Communication theory
Methods, strategies and principles of effective communication
Appropriate use of verbal, non-verbal, listening and empathic skills
Recognising and responding effectively to distress
Barriers to effective communication and empowerment
Giving significant news
Information giving and sharing
The importance of communication within interdisciplinary team working
Perception and self-awareness
Strategies for care of self and resilience of  those working in health and social care
Reflection on practice

Methods of Teaching / Learning

The learning and teaching strategy is designed to:

Enhance the students learning experience
Value active student engagement
Adopt innovative approaches to learning and teaching
Offer high quality educational delivery
Develop the ability to consider and reflect on practice


The learning and teaching methods include:

Face to face formal teaching and learning
Self-directed learning
Work based learning
Evidence based learning
Reflective learning
Classroom based rehearsals and communication exercises
Supervision and mentoring
Assessment activities
Informal learning
Peer review and group discussion

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate their knowledge and understanding of communication strategies and principles; to demonstrate their use of these principles in their development of effective communication skills within the parameters of practice across domain 4.


Thus, the summative assessment for this module consists of:


An Objective Structured Practice Assessment (OSPA) will be used to assess communication skills. Students will be expected to demonstrate a range of communication skills during the OSPA. Communication skills will be graded according to an objective criterion, which will be based on models, theories, strategies and principles of effective communication that will be presented and practiced during the module.
750 word analysis of the skills utilised whilst undertaking the OSPA 


Formative assessment

Formative feedback will take place through out the taught element of the module during the OSPA rehearsals, role plays, group discussions, in-class communication exercises and reflection on material and experiences in practice.




Feedback strategies are built into the module to capture the student’s understanding and use of communication skills through;

Group discussions
In-class / Action learning set communication exercises

Reading list


Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2017/8 academic year.