Module code: MAN1101

Module provider

Surrey Business School

Module Leader


Number of Credits


ECTS Credits



FHEQ Level 4

JACs code


Module cap (Maximum number of students)


Module Availability

Semester 2

Overall student workload

Independent Study Hours: 120

Lecture Hours: 30

Assessment pattern

Assessment type Unit of assessment Weighting

Alternative Assessment

Individual style report (max 1500 words)

Prerequisites / Co-requisites


Module overview

This module is designed as an introduction to retail marketing module. This module seeks to introduce students to the retail industry through the lens of retail marketing and retail strategy. The module starts by analysing key retail concepts. It then reviews past developments, current structures and future prospects for the industry to provide some context for the students who are unlikely to have extensive experience in this area.

Module aims

To provide an introduction to the nature and structure of the retail industry within the UK, EU and global context

To introduce students to the wide variety of academic literature on retailing

To outline the key elements in the Retail Mix and to explore the commercial implications of managing the Retail Mix

To engage with rapidly developing debates in the field, and to develop an awareness of a research literature unfolding as students are being taught.

To build students’ skills in constructing written work and ensuring clarity of expression.

To ensure students can produce fully referenced academic work.

To ensure students understand and avoid the threat of plagiarism

To develop students’ abilities in constructing and making presentations

To develop students’ abilities to work together as a team

Learning outcomes

Attributes Developed
001 Demonstrate an understanding of the range of issues within retail management and marketing KC
002 Recognise the relationship between the different elements of the Retail Mix KC
003 Apply a range of theoretical concepts to the practical problems faced within retail management and marketing KCPT
004 Demonstrate understanding of the relationship between theoretical academic writing on retailing and consumption and the retail industry ‘on the ground’
005 To direct their own activities in forming and working as a member of a small team T
006 To take responsibility for the nature and quality of output P
007 To review evidence and make informed judgements and formulate appropriate recommendations CP

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Module content

Indicative content

Structure of the retail industry (UK and Europe) & types of organisation
Theories of retail change and competition
Retail Marketing Planning
Retail and the consumer: Segmentation, Targeting and Positioning
Retail Mix: Customer Service, satisfaction and loyalty
Retail Mix: Role of the Buyer, consumer behaviour
Retail Mix: Retail Branding: brand image, brand awareness and brand equity

Methods of Teaching / Learning

The formal learning sessions within this module will comprise;

Workshop, (lecture with seminars) to develop and review the underpinning theory.

Workshop (lecture with seminars) to develop students’ critical analysis skills regarding academic research and marketing practice.

Case studies that the students will have to read prior to class and will have to analyse and review and discuss in groups.

DVD/videos concerning the subject matter raised that will reinforce issues raised in class.

SurreyLearn will be used in support of the above.

Assessment Strategy

The major component of assessment in this module is group-work structured in two stages.  The first stage requires a formal presentation.  This will give an opportunity for immediate feedback, in time to inform the group report on a same or very similar topic, submitted as the second item. 

This assessment strategy is designed to foster a team spirit amongst retail students in their first year at University, and to realise the learning potential from working with peers from diverse perspectives. The format will also provide an early opportunity to experience delivery of a formal presentation.

The individual report, which is the second item, takes into account the balance between group (40%) and individual assignments (60%). The first item also provides the students with the opportunity to reflect on their experience of the group-work.


A detailed marking scheme is provided to students during their first seminar together with the assessment details. This allows students to clearly identify what is expected of them. The marking scheme outlines the percentage figures for each assessment component. This is also essential for as it allows for consistency in the marking process.


The module offers students numerous opportunities for feedback:

Formative Feedback:

Interactive seminar participation

From the group presentation.Verbal and written qualitative guidance

Summative Feedback:

Written qualitative feedback and scaled indications of performance against pre-determined assessment criteria.

Reading list


Programmes this module appears in

Programme Semester Classification Qualifying conditions
Business and Retail Management BSc (Hons) 2 Compulsory A weighted aggregate mark of 40% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2018/9 academic year.