Module code: NURM105

Module provider

School of Health Sciences

Module Leader

ARBER AM Dr (Health Sci.)

Number of Credits


ECTS Credits



FHEQ Level 7

JACs code


Module cap (Maximum number of students)


Module Availability

Semester 2

Overall student workload

Independent Study Hours: 130

Lecture Hours: 16

Assessment pattern

Assessment type Unit of assessment Weighting

Alternative Assessment


Prerequisites / Co-requisites

Module overview

This module is based on the best evidence to support the development of Advanced Communication Skills using experiential learning methods. The module will enable students to develop their facilitative skills in order for the patient and professional agenda to be addressed in a patient centred manner.

Module aims

Implement effective communication strategies to enhance the physical and emotional well-being of patients and their carers.

Learning outcomes

Attributes Developed
001 Evaluate the evidence base of effective communication as well as barriers to communication in different health care contexts. KC
002 Demonstrate skill in facilitating and assessing patients' expression of their physical problems, psychosocial concerns and worries. PT
003 Reflect upon and critically appraise one's own and others’ communication skills. CPT
004 Appreciate the need for professional support and clinical supervision. CP
005 Critically evaluate the ability to work with issues of equality and diversity in communication. CP

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Module content

What are Advanced Communication Skills?

Breaking bad news

Handling difficult questions

Interviewing skills

Facilitating skills

Distancing strategies

Handling difficult emotions e.g. denial, anger, anxiety

Assessing and tailoring information to individual needs

Communication within the multidisciplinary team

Support and clinical supervision

Culture and communication

Barriers to communication

Equality and diversity


Delivery of the module:

Teaching and learning will be achieved through experiential teaching and learning methods, and small group discussion.


Useful journals

British Medical Journal

International Journal of Nursing Studies

International Journal of Palliative Nursing

Journal of Advanced Nursing

Palliative Medicine

Patient Education and Counselling

Psycho Oncology

Social Science and Medicine

Methods of Teaching / Learning

The learning and teaching strategy is designed to:

Give students a thorough grounding in the theory and practice of patient centred communication providing opportunities to practice communication in a safe environment and to receive constructive feedback on skill development in a constructive environment.


The learning and teaching methods include:

Lecture discussion, small group work and feedback, working on a communication issue that the student finds challenging. A variety of approaches that encourage a student led approach are used including:

Experiential learning methods

Small group work

Lecture and discussion

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate the development of facilitative communication skills that is evidence based. Students will also critically reflect on their ability to develop advanced skills in person centred communication.


Thus, the summative assessment for this module consists of:


A critical appraisal of the student’s communication skills, based on an audio-recording of an interaction/consultation, which will be transcribed by the student, involving a patient, carer or team member.


3000 words (100% of the module mark)

Formative assessment

The student will take part in a video recorded interaction with self reflection on skills used.



Feedback on communication skill development will be given through experiential exercises throughout the module and through the use of a workbook prior to the module starting.


Please note that any evidence of unsafe practice or breach of confidentiality will result in an automatic refer for the module.

Reading list


Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2018/9 academic year.