RESTAURANT OPERATIONS - 2018/9

Module code: MAN1064

Module Overview

Restaurant Operational skills are a fundamental part of the Hospitality industry and managers are expected to have an understanding of food and beverage operations, customer service, people management, restaurant profitability, sustainability and ethical practices.  This module lays the foundations for the students to be confident working in a commercial environment of restaurant operations that enables work-based learning and allows students to utilise interpersonal skills effectively.

Module provider

Hospitality & Tourism Management

Module Leader

KELLY KL Miss (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 4

JACs code: N862

Module cap (Maximum number of students): N/A

Module Availability

Semester 1

Prerequisites / Co-requisites

None (This module is not suitable for exchange students)

Module content

Indicative content includes:


Introducing restaurant operations
Reflective practices
Customer service
Team work
Overview of restaurant sector
Meal Experience
The menu: food and beverage
Costing and pricing
Food safety: HACCP plan, control of bacteria and food temperature

Assessment pattern

Assessment type Unit of assessment Weighting
Examination 2 HOUR EXAM 100

Alternative Assessment

Not applicable

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to:

Demonstrate their knowledge and understanding of the processes and systems required for both restaurant and kitchen operations, and their experiential learning through an end of unit exam.   The exam comprises of multiple choice and a reflective review of both operational and transferable skills using the weekly learning blogs. (L/O 1 and 2))

Formative assessment and feedback

Individual and group verbal feedback at the end of each session

Module aims

  • This module aims to give the student an understanding of skills and techniques, required within the restaurant and kitchen environment.  The basic principles of food hygiene, nutrition and Hazard analysis and Critical Control Points (HACCP) are also included.

Learning outcomes

Attributes Developed
1 Demonstrate knowledge of the processes and systems required for restaurant operations both service and food production KPT
2 Demonstrate an understanding of self-awareness by learning from experience and working with others CPT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Overall student workload

Independent Study Hours: 84

Lecture Hours: 11

Tutorial Hours: 11

Methods of Teaching / Learning

The learning and teaching strategy is designed to:

Provide the students with a realistic environment working alongside industry professionals enabling them to acquire practical skills in the use of tools, equipment and raw materials together with an understanding of health and safety issues.  Teaching also provides an environment where students can understand restaurant service and production both as individuals and in teams.

Tutorials and lectures provide the underpinning knowledge in technical aspects of the programme.

The Teaching and Learning methods include a one-day induction programme.  The induction day covers health and safety issues, basic food handling procedures, familiarisation of the working environment and an introduction to the aims and objectives of the module.

The practical classes introduce students to basic service and production techniques which build over the weeks.  Written Weekly Learning Blogs (WLB) help students to understand both their operational and transferable skills.

A weekly lecture covers academic aspects of restaurant operations.

The learning and teaching methods include:


1 X 1 hour lecture x 11 weeks (11)
1 X 4 hour practical class X 11 weeks (44)
1 X 1 hour tutorial X 11 weeks (11)

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

Reading list for RESTAURANT OPERATIONS : http://aspire.surrey.ac.uk/modules/man1064

Programmes this module appears in

Programme Semester Classification Qualifying conditions
International Hospitality Management BSc (Hons) 1 Compulsory A weighted aggregate mark of 40% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2018/9 academic year.