Module code: MANM462

Module Overview

Learners successfully completing this module will be able to demonstrate behavioural flexibility in managing and leading both individuals and teams. Learners will be able to demonstrate clarity and confidence in articulating decisions and delegating effectively. Demonstrating autonomy and independence learners will be required to demonstrate how they take accountability for their own actions and behaviours within the workplace. Learners will need to be able to demonstrate effective interactions with other members of the senior management team.

Module provider

Hospitality, Tourism & Events Management

Module Leader

CAIRNS Robert (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

JACs code: N210

Module cap (Maximum number of students): N/A

Module Availability

Semester 2

Prerequisites / Co-requisites

All participants must meet the entry criteria for the Programme. Completion of the e-portfolio and learning journal for other modules on the programme.

Module content

Indicative content includes (Industry Learning Outcomes):

  • People in the organisational context, managerial, sociological and psychological (PDF1)

  • Social intelligence, attitude and behaviour (PDE1, PDG1)

  • Coaching & mentoring for performance, incorporating different models for different types of conversations (PDE2, PDG5)

  • Motivational drivers, individuals and teams (PDF1, PSE3)

  • Generational differences and the associated management challenge (PDG4)

  • Dealing with conflict and uncertainty (PDE2)

  • Conflict resolution / negotiation (PDC5, PSF1)

  • Personal values professional standards and conduct in the workplace (PDC6)

  • Wellbeing and resilience in the workplace (PDC7, PDE2)

  • Leading beyond area of control / authority (PDG6)

Assessment pattern

Assessment type Unit of assessment Weighting
Oral exam or presentation WEBINAR PRESENTATION 55
Coursework ACADEMIC ESSAY 35

Alternative Assessment

Not Applicable.

Assessment Strategy

The assessment strategy is designed to provide learners with the opportunity to demonstrate critical reflection, appraisal and modification of their own behaviour at work. The learner will need to show adherence to clear values and professional standards in relation to their own behaviour. Learners will need to show how their knowledge and awareness of current academic research is informing their own personal development and professional practice

Thus, the summative assessment for this module consists of:

Individual Webinar presentation 55%

Development and delivery of a 15 minute webinar focusing on one of the key perspectives (managerial, sociological or psychological) and how their studying of this perspective has shaped their own professional ethics and behaviours

Academic essay 35%

Production of a 2,000 word essay that clearly shows the link between the learners academic knowledge and how they are applying this in practice.

Individual learning journal / e-portfolio – 10% of marks

Learners will be required to reflect on the application of this learning in the workplace. Using reflection and other analytical skills the Apprentices will be required to produce a critical reflection of their learning through the production of a 1,000 word reflection log.

Formative assessment

  • Self-perception based inventories and other diagnostic tools to promote self-awareness

  • Participation in moderated online discussion forums to explore learners comprehension of, and reaction to, key academic theories

  • Submission of proposed webinar for tutor review and feedback

  • Delivery of short webinar to co-learners to build confidence and receive peer feedback on style, impact and content


  • Through the use of self-perception based inventories learners will receive personalised feedback on their own preferences and style

  • Participation in moderated online discussion forums will enable the learners to showcase their knowledge, understanding and self-awareness and the tutor will provide synoptic feedback on the discussions and identify additional considerations for learners

  • Peer-to-peer feedback through online discussions and delivery of peer-to-peer webinars

  • Reflection and feedback on performance through peer-to-peer coaching

  • Learners will also receive written feedback on their final submission within the University’s three week deadline.

Module aims

  • This module aims to build an awareness of contemporary applications of behaviour at work. The module will provide a set of analytical processes for understanding behaviour at work and key managerial processes and leadership practices. Learners will be required to demonstrate the ability to reflect on and modify their own behaviour in order to achieve desired outcomes.

Learning outcomes

Attributes Developed
001 Critically analyse the behaviour of people in organisations from different perspectives, managerial, sociological and psychological CK
002 Understand and apply key theories of workplace behaviour to their own professional practice CK
003 Display confidence in dealing with others and promoting an inclusive culture PT
004 Recognise what drives behaviour and utilise this knowledge effectively in interpersonal interactions PT
005 Take accountability for own behaviour at work and demonstrate professional standards with regard to own behaviour CPT
006 Understand the structures of power and conflict in work organisations and identify maladaptive behaviours in self and others CK

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Overall student workload

Independent Study Hours: 100

Lecture Hours: 10

Methods of Teaching / Learning

The learning and teaching strategy is designed to expose learners to multiple perspective by drawing on a wide range of academic frameworks to explore human behaviour in the organisational perspective. Learners will be required to participate in all learning activities by drawing on their own personal experiences in the workplace and using themselves as the subject of inquiry.

The learning and teaching methods include:

  • Introduction of multiple theoretical frameworks for understanding the role of people in organisations, specific focus will be on the managerial, sociological and psychological perspectives through lectures / webinars

  • Online discussion forums for learners to share their own experiences and facilitate peer-to-peer learning

  • Online guided activities to deepen theoretical understanding

  • Use of self-perception based inventories and other diagnostic tools to help individuals understand their own personal profile and preferences

  • Use of experiential learning tools to enable learners to facilitate learning in others

  • Individual coaching peer to peer coaching for learners to explore areas or issues of personal interest

  • Use of pre-recorded multi-media content to facilitate learning through different mediums, senses and experience

  • Self-reflection and individual study to deepen awareness of individual professional standards and conduct

  • Use of appropriate guest lecturers to share personal experience and story telling and identify effective and ineffective behaviours at work

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list


Other information


Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2018/9 academic year.