Module code: MAN1118

Module Overview

Operations management relates to the scoping, planning, directing and controlling of the facilities, processes and people required to transform resources into products and services. The principles of operations management are used in every industry and every environment. All organisations perform the functions of strategic planning, process design, supply chain management, forecasting and scheduling, work management, innovation and quality management. The same skills are required whether operations managers are working in private manufacturing organisations, the public sector, service organisations or not for profit businesses.

Module provider

Surrey Business School

Module Leader


Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 4

JACs code: N200

Module cap (Maximum number of students): N/A

Module Availability

Semester 2

Prerequisites / Co-requisites


Module content

1. Introduction to Operations Management. Definitions. Why is it important? Examples of operations management in practice across a number of different industry sectors.

2. Competitive advantage and winning business. How are operations processes organised? How do different operations compete? Introduction of the concepts of order qualifiers and order winners.

3. Managing Suppliers and Managing Inventory. How has global competition affected many organisations?

4. Managing Capacity and Demand. Forecasting Methods. Managing People. Queuing systems and Customer Satisfaction.

5. Quality Management and Continuous Improvement. Different methods for managing and improving the quality of both products and services.

6. Operations Strategies. How do businesses create an operations strategy? The development of Lean and Agile strategies and future developments to deal with the new digital economy

Assessment pattern

Assessment type Unit of assessment Weighting
Examination Examination: 2 hour multiple choice Examination 100

Alternative Assessment


Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate the acquisition of the following knowledge, skills and behaviours.

Completion of an online Workbook in SurreyLearn throughout the module to underpin and demonstrate understanding of the key concepts of operations management. Students will receive regular formative feedback.

A 2 hour multiple choice examination. This aims to allow students to demonstrate their understanding of different operations management theoretical frameworks, tools and techniques. This is worth 100% of the module mark.

Summative assessment

A 2 hour multiple choice examination (worth 100% of the module mark) which aims to allow students to demonstrate their understanding of different operations management theoretical frameworks, tools and techniques.

Students are provided with the assessment criteria and information about the assessment at an early stage in the module. Feedback will be given in line with the University’s policy on Assessment and Feedback.

Formative assessment and feedback

Students will be given formative feedback through completing an online Workbook in SurreyLearn. In addition by reviewing video and written case studies from the set textbook and online resources which includes practice multiple choice questions they will be able to develop a deeper understanding of key concepts throughout the module. Discussion folders in SurreyLearn will assist students in collaborating and sharing best practice from their own organisations as well as discussing the case companies.

Module aims

  • Even though many participants on this programme may already be in operations roles within their organisation this will give them the necessary theoretical underpinning to enable them to better understand the rationale behind how businesses work in practice. It will consider key aspects of operations management in different sectors and will aim to allow students to understand the key challenges facing operations managers today and in the future.

Learning outcomes

Attributes Developed Ref
001 Recognise the contribution that operations management plays as part of the management of businesses in all sectors KCP
002 Critically review the key issues facing operations managers. KCPT
003 Think practically about operations management. KPT
004 Recognise the importance of managing organisational resources, particularly human resources KPT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Overall student workload

Methods of Teaching / Learning

The learning and teaching strategy is designed to:

Encourage a deep approach to learning with an emphasis on collaborative learning through the use of real world operations management examples. The module will specifically exploit the conjunction of manufacturing and service in order to explore the issues that arise comparing these two environments. This links to the programme learning and teaching strategy.

Students are encouraged to:

Assess their current learning and professional development and through studying the theory and practice of operations management identify any areas of weakness and strength.

Take advantage of appropriate learning opportunities within this module’s activities, the wider university, their workplac, and online to enhance their contribution to the organisations in which they work.

Reflect on their progress using feedback from tutors and peers.

The learning and teaching methods include:

Traditional face to face and online lectures to facilitate discussion about key areas of operations management.

Online discussion groups to enable students to communicate with one another to share examples and good practice in operations management.

Facilitated access to supporting material provided on the SurreyLearn virtual learning platform. This will include lecture material, video case studies, a workbook to assist with understanding key concepts and access to the online resources of a textbook written specifically for the subjects covered in the module.

Workplace application.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

Reading list for OPERATIONS MANAGEMENT (BLENDED LEARNING) : http://aspire.surrey.ac.uk/modules/man1118

Other information


Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2020/1 academic year.