CONSUMER BEHAVIOUR - 2020/1
Module code: MAN2149
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
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The behaviour of consumers is a fundamental aspect in understanding the nature of tourism and hospitality business as a whole. Additionally, the understanding of consumer behaviour is imperative for creating the conditions for positive and satisfactory consumer experiences as well as formulating successful marketing strategies. This module provides students with opportunities to develop their understanding of key aspects and strategic implications of consumer behaviour.
Hospitality, Tourism & Events Management
EVES Anita (Hosp & Tour)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 5
JACs code: N800
Module cap (Maximum number of students): N/A
Prerequisites / Co-requisites
Indicative content includes:
• Introduction to consumer behaviour
• Learning and memory
• Motivation, personality and emotion
• Self-concept and lifestyle consumption
• Postpurchase behaviour
• Cross-cultural behaviour
• Consumer behaviour in the digital era
|Assessment type||Unit of assessment||Weighting|
|Project (Group/Individual/Dissertation)||Group poster presentation||50|
|Examination||90-minute closed-book exam||50|
In the event that a group poster is not suitable for re-assessment, an individual essay of 1,000 words will be assigned.
The assessment strategy is designed to provide students with the opportunity to demonstrate their knowledge and understanding of key concepts of consumer behaviour and the extent to which they are able to critically evaluate current issues and its managerial implications.
Thus, the summative assessment for this module consists of:
• A group poster presentation (50%, by week 8 of the semester) requiring students to work in groups to design and present a poster exploring and evaluating the key theories, issues and managerial implications in consumer behaviour;
• A 90-minute exam (50%, during the University examinations period) consisting of 50 multiple-choice questions to assess students’ knowledge and understanding of key concepts and principles of consumer behaviour.
• Students will be encouraged to submit a poster outline to SurreyLearn where feedback on how to improve the work will be provided;
• At the end of each lecture, a few multiple-choice exercise questions will be provided as a quick revision to assess students’ understanding of the lecture;
• A revision session with an in-class self-assessed test will be organised at the end of the semester.
Feedback will be provided on the formative assessment in a variety of forms and through multiple channels. While written feedback on the poster outline will be provided, the feedback is not limited to a written form. Instant feedback will be provided at the end of each lecture following the quick revision exercise; detailed feedback on each question of the in-class test will be provided once the test is done, in order to help students better understand the subject knowledge and find out why they did not get the correct answers and how to handle this type of questions.
- Develop an understanding of the theoretical foundations of consumer behaviour
- Critically review key aspects of tourist behaviour and factors affecting it
- Enrourage students to apply theoretical and practical aspects of consumer behaviour in the context of tourism, transport, hospitality and events;
- Enable students to critically evaluate current theories and research in Consumer Behaviour
|001||Demonstrate knowledge and understanding of key concepts and theories of consumer behaviour||K|
|002||Critically evaluate the factors influencing consumer behaviour||CPT|
|003||Apply consumer behaviour concepts and theories in the context of tourism, transport, hospitality and events||KT|
|004||Understand how knowledge of consumer behaviour can be applied to marketing, strategy and policy development||CP|
|005||Reflect on the contribution of current knowledge of consumer behaviour as well as its limitations and the challenges in further development of consumer behaviour understanding||CT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Independent Study Hours: 117
Lecture Hours: 22
Seminar Hours: 11
Methods of Teaching / Learning
The learning and teaching strategy is designed to:
• Provide students with key knowledge from the perspective of consumer behaviour in tourism, transport, hospitality and events;
• Encourage students to explore and critically evaluate theoretical perspectives and practical implications of consumer behaviour.
The learning and teaching methods include:
• Interactive lectures (2 hour per week x 11 weeks) designed to provide a framework of knowledge and tools for critical thinking;
• Tailored seminars (1 hour per week x 11 weeks) designed to provide a context-specific learning envrionment for each of the tourism, transport, hospitality and events programmes;
• Group work and feedback;
• Guest lectures to provide links between theory and practice.
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Reading list for CONSUMER BEHAVIOUR : http://aspire.surrey.ac.uk/modules/man2149
Programmes this module appears in
|International Hospitality Management BSc (Hons)||1||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
|International Hospitality and Tourism Management BSc (Hons)||1||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
|International Tourism Management with Transport BSc (Hons)||1||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
|International Tourism Management BSc (Hons)||1||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
|International Event Management BSc (Hons)||1||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2020/1 academic year.