OPERATIONS MANAGEMENT - 2020/1

Module code: MANM098

Module Overview


Operations management relates to the scoping, planning, directing and controlling of the facilities, processes and people required to transform resources into products and services.  The principles of operations management are used in every industry and every environment.  All organisations perform the functions of strategic planning, process design, supply chain management, forecasting and scheduling, work management, innovation and quality management.  The same skills are required whether operations managers are working in private manufacturing organisations, the public sector, service organisations or not for profit businesses.

Module provider

Surrey Business School

Module Leader

ROBINSON Peter (SBS)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

JACs code: N200

Module cap (Maximum number of students): N/A

Module Availability

Semester 1

Prerequisites / Co-requisites

None

Module content


Indicative Content – Weekly 3 hour lectures over one Semester



  • Introduction to Operations Management


  • Winning Customers and Competing Effectively


  • Operations Processes and Life Cycles


  • Managing Supply Relationships


  • Capacity and Demand Management 


  • Operations Strategies  


  • Designing Jobs and Managing People


  • New Product and New Service Development


  • Quality Management and Continuous Improvement


Assessment pattern

Assessment type Unit of assessment Weighting
Examination 2 HOUR CLOSED BOOK EXAMINATION 50
Coursework GROUP ASSIGNMENT 3000 WORDS 50

Alternative Assessment

In cases when it is not possible to re-assess the group assignment then an individual alternative assessment will be applied which is aligned with the objectives of the module.

Assessment Strategy


The summative assessment for this module consists of a group assignment, to compare, contrast and present information about the operations strategy of two different companies.  This seeks to allow students to research and critically evaluate information before presenting it to the rest of the class.  It is designed to ensure that students demonstrate knowledge of relevant theories of operations management and operations strategy, a practical understanding of how these theories are used in a variety of business contexts and the ability to critically identify how these are used to create competitive advantage.  The two hour written examination seeks to allow students to demonstrate their understanding of key operations management principles and their ability to show how these are applied in a real world business context.  

Formative assessment and feedback

Students will be given formative feedback in lectures via the use of the Electronic Voting System.  There will also be opportunities to ask questions in SurreyLearn throughout the module.  Students will receive specific verbal and written formative feedback following their group presentations before they submit their final written group report.

Module aims

  • The aim of this module is to provide students with both a theoretical and practical understanding of how operations can be managed strategically in the light of external and internal conditions and requirements.  The module will systematically develop a framework for understanding operations management within the context of a firm's competitive strategy, specifically comparing and contrasting materials processing and customer processing operations.

Learning outcomes

Attributes Developed
001 Recognise the contribution that operations management plays as part of the management of businesses in all sectors.
002 Critically review the key issues facing operations managers KPT
003 Think both strategically and practically about operations management KCP
004 Recognise the importance of managing organisational resources, particularly human resources KCP
005 Differentiate between operations management and strategic operations management KCP
006 Use operations management techniques and apply group working and presentation skills PT
007 Explore future issues affecting strategy and operations KCP
008 Learn how to evaluate operations strategies CP

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Overall student workload

Independent Study Hours: 123

Lecture Hours: 33

Methods of Teaching / Learning


The teaching and learning strategy is designed to encourage a deep approach to learning with an emphasis on collaborative learning through the use of real world operations management examples and in-class problem solving.  The module will specifically exploit the conjunction of materials processing and customer processing operations in order to explore the issues that arise comparing these two environments.

The teaching and learning methods include traditional lectures supported by case study exercises and the use of the electronic voting system and video case studies in class.  The teaching and learning format is designed to give students the opportunity to understand operations management through the integration of theory and practical application.  Lectures will involve the explanation of theoretical concepts of operations management and SurreyLearn support will allow students to test and apply their understanding in a variety of contexts.

The module is delivered through a series of weekly three hour lectures including operations management video and case study examples and independent learning via SurreyLearn.  This is supported by a textbook written specifically for this subject.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

Reading list for OPERATIONS MANAGEMENT : http://aspire.surrey.ac.uk/modules/manm098

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2020/1 academic year.