RETAIL SERVICES MARKETING - 2020/1
Module code: MANM170
This module is designed as an introduction to marketing module. The module is divided into two distinct elements, firstly the principles of marketing are covered, and secondly the industry specific application of marketing is analysed. The module also creates an opportunity to facilitate 'real life' decision-making and enhances a wide range of study skills, such as independent research, analytical skills as well as critical thinking.
Surrey Business School
HOPE Monica (SBS)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 7
JACs code: N500
Module cap (Maximum number of students): N/A
Prerequisites / Co-requisites
Indicative content includes:
Challenges due to service characteristics
Consumer decision making process
Segmentation, targeting, positioning
|Assessment type||Unit of assessment||Weighting|
|Coursework||INDIVIDUAL REPORT (MAX. 2000 WORDS)||60|
Individual consultant’s article style report (1500 words)
The assessment strategy is designed to provide students with the opportunity to demonstrate
That they gradually build up their knowledge and their understanding of services marking in a retail context and it is designed to allow students to evidence their achievement of the learning outcomes. The assessment comprises an individual report and a group presentation.
Thus, the summative assessment for this module consists of:
Two components. As part of the first assessment component (i.e., the report), students are examined based on critically reviewing the literature, theories and techniques related to one specific topic from the services marketing discipline and applying this subject knowledge to an organization from the retail industry.
For the second assessment (i.e., the group presentation) students will be working with a consultant mind-set; students will be asked to evaluate the marketing strategy of one organization in the retail industry. Due to the rapid change of society and consumers' mind, retail marketing managers are required to revise marketing strategies to attract customers. Accordingly, students need to give a presentation which critically assesses the current marketing strategy of one organization. Ultimately managerial implications need to be provided with regards to how the organization can improve its marketing strategy.
While the report accounts for 60%, the group presentation is given a weight of 40%. One assessment component is individual while the second one is a group work giving students the opportunity to show their capability of working in teams as well as to demonstrate communication skills which is of particular importance in a marketing context. Students are informed about both pieces of assessment in week 1.
Formative assessment and feedback
A detailed marking scheme is provided to students during their first seminar together with the assessment details. This allows students to clearly identify what is expected of them. The marking scheme outlines the percentage figures for each assessment component. This is also essential as it allows for consistency in the marking process
- This module is designed to provide students with knowledge of the meaning and application of marketing in the retail context. The key objective is that students should develop an understanding of the role of marketing as a business philosophy. Marketing is viewed as a systematic thought process, a set of techniques underlying the planning and execution of marketing strategy and tactics, taken within the context of event services. Recent trends in marketing are incorporated in this module.
|1||Critically discuss the underlying theories and principles in retail services marketing||KC|
|2||Synthesise relevant marketing knowledge and be able to apply these concepts to marketing examples||KC|
|3||Critically evaluate new trends and future challenges for retail services marketing||CP|
|4||Develop practical skills in presenting findings||PT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Workshop Hours: 2
Independent Study Hours: 117
Lecture Hours: 11
Seminar Hours: 20
Methods of Teaching / Learning
The learning and teaching strategy is designed to:
provide a framework of contemporary knowledge and theories supported by examples from industry. The current issues and debates will be highlighted so that the students are able to apply critical thinking to the literature.
The learning and teaching methods include:
A series of lectures and, where appropriate case studies and guest lectures. The module is delivered as generic services marketing lectures followed by stream specific applications in seminars.
The syllabus presented in the module document will be covered using a variety of teaching and learning methods. Methods used may include academic lectures, lectures by industry guests, seminars, and academic-supported self-study sessions and directed reading. Students should be prepared for assessment on topics from across the syllabus - irrespective of the mode of delivery e.g. whether the topic was covered by a formal lecture, seminar, self-directed study task, directed reading, etc
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Reading list for RETAIL SERVICES MARKETING : http://aspire.surrey.ac.uk/modules/manm170
Programmes this module appears in
|Business Management (Marketing) MBus||1||Optional||A weighted aggregate mark of 50% is required to pass the module|
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2020/1 academic year.