Surrey University Stag


Module code: MANM479

Module Overview

On completion of this module learners will gain the knowledge of analytical frameworks to manage the innovation process. Specifically learners will be able to examine the patterns and sources of technological disruption and identify the strategic and organisational challenges involved in managing technological innovation. Learners will be able to synthesise multiple, often incomplete or contradictory data sources to generate new ideas and innovative ways of working that lead to transformational change within their own organisation. Learners will be comfortable and confident to work autonomously to implement their recommended solutions, generating buy-in and commitment to proposed changes.

Module provider

Hospitality, Tourism & Events Management

Module Leader

TUSSYADIAH Iis (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

JACs code:

Module cap (Maximum number of students): N/A

Overall student workload

Module Availability

Teaching block 2

Prerequisites / Co-requisites


Module content

Indicative content includes:

• The role, nature and importance of ICT and media in hospitality and tourism

• Systems thinking and programme management

• Drivers of change

• Leading change and new ways of working – infrastructure, people, processes and cultures

• Creativity and Innovation

• Evaluating ideas and continuous improvement

• Factors impacting on user's perception of interfaces

• Evaluation of ICT user interfaces

• Management information systems

• Risk management and cyber security

Assessment pattern

Assessment type Unit of assessment Weighting
Coursework Individual Report 90
Coursework Individual e-Portfolio 10

Alternative Assessment

Not applicable.

Assessment Strategy

The assessment strategy is designed to provide learners with the opportunity to demonstrate their understanding and application of the core learning outcomes for the module and the full range of knowledge, skills and behaviours identified above. It is designed to enable learners to demonstrate their ability to identify the need for change and innovation within their own organisation. Learners will be required to show that they have both the relevant analytical and diagnostic tools to identify inefficiencies and the need for change as well as appropriate tools and methodologies to manage associated recommendations and solutions to successful conclusions

In addition the assessment strategy will enable learners to prove that they are building up their knowledge and understanding about developments in the market due to opportunities technology and media provides and to become aware of the broad range of existing examples.

Summative Assessment:

Individual Report – 90%

Learners will be required to produce a 2,500 word report on the identification and implementation plan of an organisational change, new technology or other innovation that their organisation would benefit from. Learners will need to draw on the latest academic research and industry trends to demonstrate the relevance of their proposed solution.

Individual e-Portfolio - 10%

Learners will be required to critically reflect on and evaluate their own learning and how this informs their professional practice within the context of their role as a senior leader within their own organisation. Learners will be required to produce a critical reflection of their own learning through the submission and delivery of a 1,000 words reflective summary note.

Formative assessment

Learners will work regularly in groups and as individuals, participating in classroom or online discussion forums and webinars, to demonstrate their understanding of the subject contents and application. Learners will be required to complete online guided learning activities that demonstrate the ability to analyse key components of organisational strategy. Awareness will be built up by learners being required to lead and participate to share understanding and knowledge of elements of organisational strategy. For example, learners may be required to present online a short presentation containing information from their organisation. Learners will receive peer feedback as well as comments from the academic and industry subject matter experts.


Learners will be given formal feedback on their assessments and receive regular, informal feedback on their contribution throughout the module.

Module aims

  • • The role, nature and importance of ICT and media in hospitality and tourism
  • • Systems thinking and programme management
  • • Drivers of change
  • • Leading change and new ways of working – infrastructure, people, processes and cultures
  • • Creativity and Innovation
  • • Evaluating ideas and continuous improvement
  • • Factors impacting on user's perception of interfaces
  • • Evaluation of ICT user interfaces
  • • Management information systems
  • • Risk management and cyber security

Learning outcomes

Attributes Developed
001 • Take responsibility and accountability for adapting own performance to lead and inspire change with their organisation PT
002 • Utilise appropriate analytical and diagnostic tools to critically evaluate current organisational performance CK
003 • Design, develop and implement appropriate solutions to drive continuous improvement in terms of operational practices and performance PT
004 • Apply appropriate project and programme methodologies to oversee effective organisational change and transformation PT
005 • Utilise appropriate qualitative and quantitative methodologies to evaluate the effectiveness of solutions CK

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning

The hours listed within the overall student workload section represent off-the-job learning. The teaching and learning methods incorporate a blended learning approach, centred around the key online learning design principles of – Learner centred; Useful; Engaging; Flexible; Consistent; Supportive and Accessible.

In line with the Apprenticeship Off the Job Training guidance, the teaching and learning undertaken on this module will reflect the following categories of training:

1. Teaching of Theory. (May include lectures, role play, simulation exercises, online learning, research and networking)

2. Practical Training. (May include shadowing, mentoring, industry visits and participation in guided activities to apply the theoretical knowledge, concepts and models in the day-to-day working practice).

3. Learning support and time spent writing assignments and partaking in assessments.

4. Reflective learning and self-evaluation to impart new knowledge, skills and behaviours only. (E-portfolio) Learners taking this module will cover theoretical aspects with a mix of campus-based sessions, online and self-directed learning activities.

Learners will be expected to demonstrate commitment to independent learning and take an active part in any asynchronous activities such as forums, wikis and blogs, as well as synchronous activities (i.e. virtual meetings) where appropriate. Participation in these activities, with emphasis on the self-directed learning activities, will be essential to the successful achievement of learning outcomes in this module.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list
Upon accessing the reading list, please search for the module using the module code: MANM479

Other information

Degree apprenticeships are delivered over three teaching blocks:

  • Teaching Block 1 - September - December
  • Teaching Block 2 - January - April
  • Teaching Block 3 - May – August

The planning of this module is underpinned by the Senior Leader Master’s Degree Apprenticeship Standard. Learners who are studying this module as part of an apprenticeship should also refer to the Senior Leader Standards. Studying this module will support learners to produce suitable evidence for their e-portfolio to fully or partially meet specific Senior Leader standards listed below:

Organisational Performance – delivering a long-term purpose Strategy:

• Understands new market strategies, changing customer demands and trend analysis. (K3)

• Use of horizon scanning and conceptualisation to deliver high performance strategies focusing on growth/sustainable outcomes. (S1)

• Able to undertake research, and critically analyse and integrate complex information. (S3)

Innovation and Change

• Understands innovation; the impact of disruptive technologies (mechanisms that challenge traditional business methods and practices); drivers of change and new ways of working across infrastructure, processes, people and culture and sustainability. (K4)

• Knowledge of systems thinking, knowledge/data management, and programme management. (K5)

• Initiates and leads change in the organisation, creates environment for innovation and creativity, establishing the value of ideas and change initiatives and drives continuous improvement. (S4)

• Acts where needed as a Sponsor, championing projects and transformation of services across organisational boundaries. (S6)

Enterprise and Risk:

• Knowledge of ethics and values-based leadership; regulatory environments, legal, H&S and well-being and compliance requirements; corporate social responsibility; risk management, environmental impact and cyber security. (K6)

• Understands competitive strategies and entrepreneurialism, approaches to effective decision making, and the use of big data and insight to implement and manage change. (K7)

• Challenge strategies and operations in terms of ethics, responsibility, sustainability, resource allocation and business continuity/risk management. (S7)

• Application of principles relating to Corporate Social Responsibility, Governance, Regulatory compliance. Drives a culture of resilience and supports development of new enterprise and opportunities. (S8)

Interpersonal Excellence

Leading people and developing collaborative relationships:

Leading and Developing People

• Knowledge of organisational/team dynamics and how to build engagement and develop high performance, agile and collaborative cultures. (K10)

• Enables an open and high performance working and sets goals and accountabilities for teams and individuals. (S16)

• Ensures workforce skills are utilised, balancing people and technical skills and encouraging continual development. (S18)

Personal and interpersonal effectiveness

Judgement and Challenge

• Demonstrates flexibility and willingness to challenge when making decisions and solving problems. (B4)

Courage & Curiosity

• Is confident and brave, willing to innovate, seeks new ideas and looks for contingencies. (B5)

• Manages complexity and ambiguity, comfortable in uncertainty, and is pragmatic. (B6)


• Reflects on own performance, demonstrates professional standards in relation behaviour and ongoing development. (B9)

• Advocates the use of good practice within and outside the organisation. (B10)

K – Knowledge S – Skills B - Behaviours

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.