Surrey University Stag


Module code: MANM481

Module Overview

Learners successfully completing this module will be able to demonstrate behavioural flexibility in managing and leading both individuals and teams. Learners will be able to demonstrate clarity and confidence in articulating decisions and delegating effectively. Demonstrating autonomy and independence learners will be required to demonstrate how they take accountability for their own actions and behaviours within the workplace. Learners will need to be able to demonstrate effective interactions with other at a senior leader level.

Module provider

Hospitality, Tourism & Events Management

Module Leader

WATSON Jackie (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

JACs code:

Module cap (Maximum number of students): N/A

Overall student workload

Module Availability

Teaching block 3

Prerequisites / Co-requisites


Module content

Indicative content includes:

  • People in the organisational context, managerial, sociological and psychological

  • Social intelligence, attitude and behaviour

  • Coaching & mentoring for performance, incorporating different models for different types of conversations

  • Motivational drivers, individuals and teams

  • Generational differences and the associated management challenge

  • Dealing with conflict and uncertainty

  • Conflict resolution / negotiation

  • Personal values professional standards and conduct in the workplace

  • Wellbeing and resilience in the workplace

  • Leading beyond area of control / authority

Assessment pattern

Assessment type Unit of assessment Weighting
Oral exam or presentation Individual Webinar Presentation 55
Coursework Individual Academic Essay (2000 words) 35
Coursework Individual e-Portfolio (1000 words) 10

Alternative Assessment


Assessment Strategy

The assessment strategy is designed to provide learners with the opportunity to demonstrate their understanding and application of the core learning outcomes for the module and the full range of knowledge, skills and behaviours identified above. It is designed to provide learners with the opportunity to demonstrate critical reflection, appraisal and modification of their own behaviour at work. The learner will need to show adherence to clear values and professional standards in relation to their own behaviour. Learners will need to show how their knowledge and awareness of current academic research is informing their own personal development and professional practice.

Summative assessment:

Individual Webinar Presentation - 55%

Development and delivery of a 15 minute webinar focusing on one of the key perspectives (managerial, sociological or psychological) and how their studying of this perspective has shaped their own professional ethics and behaviours.

Individual Academic Essay - 35%

Production of a 2,000 words essay that clearly shows the link between the learners academic knowledge and how they are applying this in practice.

Individual e-Portfolio – 10%

Learners will be required to reflect on the application of this learning in the workplace. Using reflection and other analytical skills the learners will be required to produce a critical reflection of their learning through the production of a 1,000 words reflection log.

Formative assessment

Learners will work regularly in groups and as individuals, participating in classroom or online discussion forums and webinars, to demonstrate their understanding of the subject contents and application. Learners will be required to complete online guided learning activities that demonstrate the ability to analyse key components of organisational strategy. Awareness will be built up by learners being required to lead and participate to share understanding and knowledge of elements of organisational strategy. For example, learners may be required to present online a short presentation containing information from their organisation. Learners will receive peer feedback as well as comments from the academic and industry subject matter experts.


Learners will be given formal feedback on their assessments and receive regular, informal feedback on their contribution throughout the module.

Module aims

  • This module aims to build an awareness of contemporary applications of behaviour at work. The module will provide a set of analytical processes for understanding behaviour at work and key managerial processes and leadership practices. Learners will be required to demonstrate the ability to reflect on and modify their own behaviour in order to achieve desired outcomes.

Learning outcomes

Attributes Developed
001 Critically analyse the behaviour of people in organisations from different perspectives, managerial, sociological and psychological CK
002 Understand and apply key theories of workplace behaviour to their own professional practice CK
003 Display confidence in dealing with others and promoting an inclusive culture PT
004 Recognise what drives behaviour and utilise this knowledge effectively in interpersonal interactions PT
005 Take accountability for own behaviour at work and demonstrate professional standards with regard to own behaviour CPT
006 Understand the structures of power and conflict in work organisations and identify maladaptive behaviours in self and others CK

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning

The hours listed within the overall student workload section represent off-the-job learning.

The teaching and learning methods incorporate a blended learning approach, centred around the key online learning design principles of – Learner centred; Useful; Engaging; Flexible; Consistent; Supportive and Accessible.

In line with the Apprenticeship Off the Job Training guidance, the teaching and learning undertaken on this module will reflect the following categories of training:

  1. Teaching of Theory. (May include lectures, role play, simulation exercises, online learning, research and networking)

  2. Practical Training. (May include shadowing, mentoring, industry visits and participation in guided activities to apply the theoretical knowledge, concepts and models in the day-to-day working practice).

  3. Learning support and time spent writing assignments and partaking in assessments.

  4. Reflective learning and self-evaluation to impart new knowledge, skills and behaviours only. (E-portfolio)

Learners taking this unit will cover theoretical aspects with a mix of campus-based sessions, online and self-directed learning activities.  Learners will be expected to demonstrate commitment to independent learning and take an active part in any asynchronous activities such as forums, wikis and blogs, as well as synchronous activities (i.e. virtual meetings) where appropriate.  Participation in these activities, with emphasis on the self-directed learning activities, will be essential to the successful achievement of learning outcomes in this module.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list
Upon accessing the reading list, please search for the module using the module code: MANM481

Other information

Degree apprenticeships are delivered over three teaching blocks:

  • Teaching Block 1 - September - December
  • Teaching Block 2 - January - April
  • Teaching Block 3 - May – August

The planning of this module is underpinned by the Senior Leader Master’s Degree Apprenticeship Standard. Learners who are studying this module as part of an apprenticeship should also refer to the Senior Leader Standards. Studying this module will support learners to produce suitable evidence for their e-portfolio to fully or partially meet specific Senior Leader standards listed below:

Organisational Performance – delivering a long-term purpose

Innovation and Change

•           Able to manage conflict. Manages partnerships, people and resources effectively, and measures outcomes. (S5)

Interpersonal Excellence Leading people and developing collaborative relationships:

Engaging Employees

•           Creates an inclusive culture, encouraging diversity and difference. (S14)

•           Gives and receives feedback at all levels, building confidence and developing trust, and enables people to take risks. (S15)

Leading and Developing People

•           Knowledge of organisational/team dynamics and how to build engagement and develop high performance, agile and collaborative cultures. (K10)

•           Leads and influences people, building constructive working relationships across teams, using matrix management where required. (S17)

Developing / Building Collaborative Relationships

•           Manages complex relationships across multiple and diverse stakeholders. (S19)

•           Builds trust and rapport, with ability to positively challenge. (S20)

•           Leads beyond area of control/authority, and able to influence, negotiate and use advocacy skills to build reputation and effective collaborations. (S21)

Personal and interpersonal effectiveness

Leads by Example

•           Has High levels of self-awareness, emotional and social intelligence, empathy and compassion, and able to identify mental well-being in others. (B1)

•           Works collaboratively enabling empowerment and delegation. Acts with humility and authenticity, is credible, confident and resilient. (B2)

Judgement and Challenge

•           Takes personal accountability aligned to clear values. Instils confidence demonstrating honesty, integrity, openness, and trust. (B3)

•           Demonstrates flexibility and willingness to challenge when making decisions and solving problems. (B4)

Courage & Curiosity

•           Is confident and brave, willing to innovate, seeks new ideas and looks for contingencies. (B5)

•           Manages complexity and ambiguity, comfortable in uncertainty, and is pragmatic. (B6)

Valuing Difference

•           Engaging with all – is ethical and demonstrates inclusivity, recognising diversity, championing, and enabling cultural inclusion. (B7)

•           Actively seeks to coach and mentor. (B8)


•           Reflects on own performance, demonstrates professional standards in relation behaviour and ongoing development. (B9)

•           Advocates the use of good practice within and outside the organisation. (B10)

K – Knowledge                              S – Skills                                               B - Behaviours

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.