Module code: MAN2182

Module Overview

The module is focused on underpinning theories, tools and techniques of change management and the application of these to the workplace.


Learners will consider the barriers to change and opportunities to mitigate against these. Learners will develop a clear understanding of the process of effective change management.

Module provider

Surrey Business School

Module Leader


Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 5

JACs code:

Module cap (Maximum number of students): N/A

Overall student workload

Workshop Hours: 7

Independent Learning Hours: 43

Module Availability

Teaching block 1

Prerequisites / Co-requisites


Module content

Indicative content includes:

  • Drivers of change and business development tools including PESTLE, SWOT analysis and Porters 5 Forces

  • Identify and shape new opportunities by using commercial awareness and identification of inefficiencies within current organisational practice

  • Ways to initiate and manage change by identifying barriers and how to overcome them

  • Leading change and new ways of working – infrastructure, people, processes and cultures

  • Evaluating ideas and continuous improvement

  • Communication and presentation skills to influence change

Assessment pattern

Assessment type Unit of assessment Weighting
Coursework Individual Assignment: Quality Audit (Maximum 2000 words) 70
Oral exam or presentation Individual video to present recommendations for change and a proposed change management plan (Max 10 mins) 30

Alternative Assessment


Assessment Strategy

The assessment strategy is designed to provide learners with the opportunity to demonstrate all intended module learning outcomes, knowledge, skills and behaviours, and to provide maximum opportunity for applied learning.


Thus, the summative assessment for this module consists of:


Assessment 1

Individual assignment to carry out a quality audit of an existing policy or process in the workplace to identify opportunities for improvement and recommendations to others (Maximum 2000 words)


Assessment 2

A video to present recommendations for change and a proposed change management plan to team members (Maximum 10 minutes)


Formative assessment

Learners will work regularly in groups and as individuals, participating in classroom or online discussion forums, webinars etc, to demonstrate their understanding of the subject contents and application. 



Learners will be given formal feedback on their assessments in line with the University’s policy on assessment and feedback, and within the current three-week feedback period.  Learners will  receive regular, informal feedback on their contribution throughout the module.

Module aims

  • This module aims to provide learners with the necessary knowledge and skills to identify and manage change within an organisation. Learners will apply commercial awareness, and identification of inefficiencies within current organisational practice to drive change initiatives and persuade others of the importance of change and continuous improvement. Learners will evaluate change management theories and concepts for their effectiveness and application in a variety of situations. The module will seek to develop a mindset of inquiry and problem solving and to provide learners with appropriate tools to define and evaluate options for operational improvements

Learning outcomes

Attributes Developed
001 Demonstrate the application of business development tools CK
002 Undertake an exploration of the challenges of implementing change PT
003 Explore, critique and present data and research evidence in a format that will persuade staff of the need for change CK
004 Develop innovative and effective presentation skills to influence and support change CKPT
005 Take responsibility and accountability for adapting own performance to lead and inspire change with their organisation PT
006 Utilise appropriate analytical and diagnostic tools to critically evaluate current organisational performance CKP
007 Design, develop and implement appropriate solutions to drive continuous improvement in terms of operational practices and performance CKPT
008 Analyse the effectiveness of a variety of change management theories and concepts K

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning

The hours listed within the overall student workload section represent off-the-job learning.


The learning and teaching strategy is designed to incorporate a blended learning approach, centred around the key online learning design principles of – Learner-centred; Useful; Engaging; Flexible; Consistent; Supportive and Accessible.


In line with the Apprenticeship Off the Job Training guidance, the teaching and learning undertaken on this module will reflect the following categories of training:

  1. Teaching of Theory – may include lectures, role play, simulation exercises, online learning, research and networking)

  2. Practical Training – may include shadowing, mentoring, industry visits and participation in competitions

  3. Learning support and time spent writing assignments and partaking in assessments

  4. Reflective learning and self-evaluation to impart new knowledge, skills and behaviours only.


Learners completing this module will undertake a combination of campus-based sessions and online directed learning activities supported through SurreyLearn.  Learners, with support from their employers, will be expected to demonstrate accountability and commitment to effectively managing their agreed off-the-job training hours to complete required learning activities and assessments.   Learners should take an active part in any asynchronous activities such as forums, wikis, blogs etc., as well as synchronous activities (i.e. virtual meetings, webinars etc.) as appropriate.  Participation in these activities will be essential to the successful achievement of the learning outcomes in this module.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list
Upon accessing the reading list, please search for the module using the module code: MAN2182

Other information

Through completion of the learning and assessments for this module, it is expected that most learners will be able to produce suitable evidence for their Portfolio of Evidence to fully or partially meet specific assessment criteria for the following areas of the Chartered Manager Degree Apprenticeship Standard. Learners may also refer to the CMDA Assessment Plan for further information. Operational Strategy 1.1. How to develop and implement organisational strategy and plans, including approaches to resource and supply chain management, workforce development, sustainability, taking and managing risk, monitoring and evaluation, and quality assurance (K) 1.2. How to manage change in the organisation (K) 1.5. Produce reports that clearly present information and data, using a range of interpretation and analytical processes (S) Business Finance 3.3. Commercial context in an organisational setting and how this changes over time (K) Sales and Marketing 4.3. The need for innovation in product and service design (K) Communication 6.2. How to maintain personal presence and present to large groups (K) 6.4. Communicate clearly, effectively and regularly using oral, written and digital channels and platforms (S) 6.5. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate (S) 6.7. Apply influencing and persuading skills, to the dynamics and politics of personal interactions (S) Leading People 7.4. Support the creation of an inclusive, high performance work culture (S) Developing Collaborative Relationships 9.1. Approaches to stakeholder, customer and supplier management, developing engagement, facilitating cross functional working and negotiation (K) 9.5. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback (S) Decision Making 12.2. The values, ethics and governance of your organisation (K) 12.3. Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making (S) K – Knowledge S – Skills B - Behaviours Degree apprenticeships are delivered over three teaching blocks: • Teaching Block 1 - September - December • Teaching Block 2 - January - April • Teaching Block 3 - May - August

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2022/3 academic year.