MANAGING ORGANISATIONS AND HUMAN RESOURCES - 2025/6

Module Overview

The module introduces students to the principles of organisational behaviour and human resource management.  It encourages them to identify the relevance of these principles for practice in different sectors.  In particular, it will focus on the ways in which an understanding of human behaviour can help in the management of others and self.  It will examine fundamental individual and group processes and the ways in which these inform the policies and practices of people management.

Module provider

Surrey Hospitality & Tourism Management

Module Leader

MA Emily (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 5

Module cap (Maximum number of students): N/A

Module Availability

Semester 1

Prerequisites / Co-requisites

None

Module content

1. Organisation and organising: individual, collective and institutional perspectives


2. Organisational behaviour: personalities, motives, attitudes and emotions


3. Complex processes: culture; leadership; groups


4. Key aspects of HRM: recruitment & selection, strategy policy & procedures; managing emotions.

Assessment pattern

Alternative Assessment

Students who could not make the presentation can have an alternative assessment by submitting an individual written project of a company of choice, covering all elements of the presentation, but in a written format. The total world count is 2500 words. 

Assessment Strategy

Students to demonstrate their ongoing progress in terms of the acquisition of subject knowledge, critical thinking skills, the articulation of complex ideas and their applications to organisational life and HR policies and procedures.

Thus, the summative assessment for this module consists of:

• Team-based Presentation 

     Students work in a group assuming they are the recruiters of a hospitality tourism or event company, and present their organization and job opportunities to potential job applicants (in seminars). Students need to prepare a group presentation, including the organizational culture, hr and operation policies, diversity issues, and the openings available, supports provided to employees, etc. in the organization.

 

 

• Individual-based Portfolio and Self Reflection   

This assessment allows students to research in the real world hospitality tourism and event sectors about their dream jobs. Students will need to provide an introduction of the organizations (e.g. policies, regulations, opportunities, trends, etc.), a dream job that they wish to start after graduation (and prepare a job description). Assess the qualifications needed from this job and why such qualifications are desired for our industry. A self-reflection of their current qualifications and identify gaps and what kind of preparation they would need to make to be qualified for this job. Students should engage in the theories and concepts introduced in this module.

Formative assessment and Feedback

Students will receive feedback during workshops, office hours, and through SurreyLearn. 

Module aims

• To provide the necessary theoretical frameworks to make sense of different ways of organising at work
• To provide a critical foundation for the analysis of organisational processes within different disciplinary and sectoral contexts.
• To enable students to appreciate the challenges involved in the management of people.

Learning outcomes

Methods of Teaching / Learning

The module will be delivered through lectures and workshops and a further interactive workshop via SurreyLearn.

Lectures will be made as interactive as possible  and learning will be reinforced and developed through a critical perspective, focusing particularly on the application of theoretical knowledge to practice. The workshops will be used to prepare students for their assessment and will include the development of critical thinking and in-depth research skills.  Opportunities to reflect upon their own behaviour and understanding of OBHR will also be provided via a problem-based, student centred approach to teaching and learning.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

https://readinglists.surrey.ac.uk
Upon accessing the reading list, please search for the module using the module code: MAN2112

Other information

Digital Capabilities: This module aims to enhance students’ capabilities in evaluating and critiquing data and capturing business insights to develop strategic thinking and management practices in HR. Students will become familiar with comparing organisational level data using descriptive, predictive, and prescriptive analytics and data visualisation. Students will use the virtual learning environment (VLE),SurreyLearn, and perhaps video conferencing platforms such as Zoom and Microsoft Teams to facilitate learning.

 

Employability: The assessments are designed to develop key professional leadership skills desired by the sector. Students are required to individually apply strategic thinking skills, whilst recognising the challenges of a dynamic environmental context to critique theories of HR and organisational behaviour and evaluate their application across THE companies.

 

Global and Cultural Capabilities: The module has a global outlook both in terms of the international nature of THE companies, as well as the diversity across ethnicities within organisations. Students will look at a range of international THE companies with headquarters across continents. HR management will be discussed through examples across gender, ethnicity, age and other aspects of inclusion, and how national and organisational cultures intertwine to influence strategic thinking. 

 

Sustainability: Students will learn how CSR and Ethics influence THE businesses, and the different approaches to sustainability practices within the sector. They will become familiar with the practical challenges to achieve long term sustainability when managing the needs of diverse stakeholders, role of key supra national organisations like the UNWTO and evaluate innovative sustainability approaches adopted by projects across the world.

 

Resourcefulness and Resilience: Students will be required to use a range of sources to identify relevant datasets, conduct independent research, network with relevant companies/organisations, and work collaboratively with peers to extract patterns and critical insights from datasets. Finding solutions through unstructured problems is the key learning aspect of this module that will develop students’ resourcefulness and resilience.   

Programmes this module appears in

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2025/6 academic year.