ROOMS DIVISION MANAGEMENT - 2019/0

Module code: MAN2121

Module Overview


This module aims to provide exposure to the working environment of rooms division through practical experience gained at a local hotel which can then be linked through a series of lectures, workshops and directed tasks to the underlying theory and business model in this important area of operations. The emphasis here is on an operational understanding.

Module provider

Hospitality, Tourism & Events Management

Module Leader

GANBERT Sylvia (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 5

JACs code: N862

Module cap (Maximum number of students): N/A

Module Availability

Semester 2

Prerequisites / Co-requisites

None.

Module content


Indicative content includes:



  1. The scope and strcuture of rooms division in hotel operations


  2. The customer journey


  3. Housekeeping operations


  4. Front office operations


  5. Reservation systems


  6. Property management systems


  7. Employment issues in rooms division


  8. Internal and external communications


  9. Productivity and efficiency in rooms division


  10. Brands standards and standard operating procedures


Assessment pattern

Assessment type Unit of assessment Weighting
Coursework An individual report assessing a topic of choice based around the rooms division department (1200 words) 50
Examination 1.5 HOUR EXAM (CLOSED BOOK) 50

Alternative Assessment

Not applicable

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate their observational skills and their ability to reflect on the practice they have observed. They will also be able to demonstrate their ability to analyse an existing operation and propose improvements recognising the constraints imposed on the operation for efficiency, customers satisfaction and the maintenance of brand standards.

Thus, the summative assessment for this module consists of:


  1. An individual report assessing a topic of choice based around the rooms division department (1200 words)

  2. 1.5 hour examination (closed book)



The exam tests students’ knowledge and understanding of the subject area, along with the application of this through work examples. The exam will focus on measuring the achievement of all module learning.

Formative assessment and feedback

Opportunities for formative feedback will be provided through assignment clinics, workshop situations.

Module aims

  • This module aims to develop students understanding of the rooms division provision within hotel operations and to reflect on the ways in which this area can be managed best to deliver customer service and efficiency.

Learning outcomes

Attributes Developed
1 Review the practical operation of housekeeping and front office in the light of theoretical frameworks and approaches KCP
2 Discuss the role of communications and execution in the effective performance of the rooms division KCP
3 Critique the operational efficiency of housekeeping and front office departments KCT
4 Establish the importance of brand standards in hotel operations KC

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Overall student workload

Independent Study Hours: 117

Lecture Hours: 22

Tutorial Hours: 11

Methods of Teaching / Learning


The teaching and learning strategy is designed to:



  • Combine the theoretical underpinnings of rooms division management with the opportunity to reflect on the day to day operation of the two key departments of housekeeping and front office


  • Allow students to observe and reflect upon practical experience and associated practical tasks


  • Provide underpinning theory and knowledge



The teaching and learning methods include:


  • A lecture series of one hour per week to introduce the underlying theory and knowledge


  • Two days of practical experience within the rooms division of a branded hotel operation comprising of one day in housekeeping and one day in front office


  • Practical tasks designed for individual study to reinforce and extend the practical experience


  • Workshops providing an opportunity to interact within a group environment to explore and discuss topical and critical issues



Students will be scheduled to attend for two days of practical experience over a seven week period. The intention would be for this experience to be scheduled on different days of the week. Each student will therefore be unavailable on two different days only during this seven week period.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

Reading list for ROOMS DIVISION MANAGEMENT : http://aspire.surrey.ac.uk/modules/man2121

Programmes this module appears in

Programme Semester Classification Qualifying conditions
International Hospitality Management BSc (Hons) 2 Optional A weighted aggregate mark of 40% is required to pass the module
International Hospitality and Tourism Management BSc (Hons) 2 Optional A weighted aggregate mark of 40% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2019/0 academic year.