EVENT TECHNOLOGY SOLUTIONS - 2019/0

Module Overview

An examination of the use of technology in the marketing, production and management of events,
including ‘green-field’ events.

Module provider

Hospitality, Tourism & Events Management

Module Leader

BERRIDGE Graham (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

Module cap (Maximum number of students): N/A

Module Availability

Semester 1

Prerequisites / Co-requisites

None

Module content

Indicative content includes:

• The importance of event related data and management information systems


• Contemporary event management communication systems


• Developments in network technology including 5G and wireless


• Developments in ticketing and access management systems


• The impact of contactless technology on event payments systems


• Customer relationship and brand engagement and activation

Assessment pattern

Alternative Assessment

Individual report – 1000 words 30% Presentation 10 mins 20%

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate a comprehensive understanding of wide range of areas in which intelligent technology offers solutions and opportunities to event organisations and can satisfy customer and stakeholder needs.

The summative assessment for this module consists of an individual report on the adoption of intelligent technology solutions within the events industry and a group work report that leads on to a presentation in which students demonstrate their abilities to analyse a range of customer and stakeholder needs and ways in which event organisations might make use of intelligent technology to satisfy such needs and thus gain competitive advantages.

The assessment is based on:

• An Individual report of 1500 word on the application and the integration of intelligent technology solution in ticketing and access and payments in a case study scenario. Submitted week 5


• A group report of 3500 words focusing on the event visitor and their interaction with event through technology. Submitted in week 8


• A group presentation of 15 minutes plus questions on how a brand might engage with an event audience – this presentation should be given from an event organiser’s perspective. Submitted in week 10.

Module aims

• The module aims to introduce students to the increasingly wide adoption of technology solutions within
  the events industry. Such technology solutions range from Ticketing and Access Management,
  to ‘on-site’ Payments and the ability to access, manage and analyse data, including customer data.
  A major focus of the module will be the area of networks and communications including the increasing
  use of mobile technology. Other areas associated with the application of technology solutions will include
  marketing, CRM, customer engagement and brand activation. An additional focus will be given to the
  use of social media within public and business domains.

Learning outcomes

Methods of Teaching / Learning

The learning and teaching strategy is designed to: embrace problem and research-based learning, supported by the provision of academically excellent and industry relevant lectures and seminars. Such lectures and seminars will include explanations of theory applied to the context of the contemporary events industry and will additionally present industry case studies and opportunities for students to engage in peer to peer learning and group work.

More specifically, this teaching and learning strategy will lead to:

• increase students’ critical understanding of the nature and dynamics of the contemporary events industry and the increasingly widespread adoption of intelligent technology solutions


• enhance students’ ability to assess the different ways in which such intelligent technology is being used and areas of development


• strengthen students’ ability to reflect on the influences of external drivers for change within the adoption of technology within the events industry


• enhance the competence of students in understanding management and customer needs within the relm of technogy solutions


• increase students’ ability to work in groups and communicate, discuss and present ideas

• 3 hour lecture/workshop per week x 11 weeks covering a range of perspectives designed to provide students a holistic framework of knowledge, including guest lecture sessions. The workshop element of the sessions will be focused on helping student groups to advance their presentations and reports


• supporting materials and directed reading 3


• formative feedback sessions

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

https://readinglists.surrey.ac.uk
Upon accessing the reading list, please search for the module using the module code: MANM418

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2019/0 academic year.