CURRENT ISSUES IN HOTEL DEVELOPMENT AND MANAGEMENT - 2020/1
Module code: MANM311
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
Prior to registering online, you must read this general information and all relevant additional programme specific information. By completing online registration, you acknowledge that you have read such content, and accept all such changes.
The issues confronting hotel managers are rapidly changing, which requires the hotel managers to understand the current issues and react to the changes. Accordingly, this module examines the problems and characteristics specific to the current issues of the hotel industries by discussing a range of hospitality related theories. More importantly, this module is centred on domestic field trips with the objective to provide the opportunity for students to experience the practices and processes involved in hotel management and development.
Hospitality, Tourism & Events Management
EVES Anita (Hosp & Tour)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 7
JACs code: N860
Module cap (Maximum number of students): N/A
Prerequisites / Co-requisites
Indicative content includes:
- Current Issues in Hotel Technologies and Applications
- Current Issues in Hotel Development and Innovation
- Current Issues in Hotel Sustainability Practices
|Assessment type||Unit of assessment||Weighting|
|Coursework||GROUP REPORT (1000 WORDS) AND PRESENTATION 1||25|
|Coursework||GROUP REPORT (1000 WORDS) AND PRESENTATION 2||25|
|Coursework||INDIVIDUAL REFLECTIVE ESSAY (1500 WORDS)||50|
Group assignment will be replaced by an individual report (MAX: 1000 Words).
The assessment strategy is aimed at giving students the opportunity to gradually build up their knowledge and understanding of current issues in hotel industry and is designed to allow students to evidence their achievement of the learning outcomes. The assessment comprises group reports and presentations, and an individual report.
For the group reports and presentations assessment, students will be asked to evaluate a hotel management case study, critically assess the effectiveness of current strategies, and offer recommendations for future development and management strategies. For the first group assessment, two cases will be provided: (1) hotel innovation and (2) sharing economy business models. For the second group assessment, two cases will be provided: (1) applications of automation in hotel operations and (2) applications of immersive technologies in hotels. Students will select their own peers and evaluate one of the two cases provided.
For the individual report, students will be asked to provide theory-driven and evidence-based essay on trends and strategies related to one specific topic in hotel management within technology applications, innovation and development, or sustainability. Students will be asked to critically review literature and theories and use primary or secondary data to provide evidence of trends in hotel management and development. Students must offer strategic implications of these trends for hotel managers.
Students receive feedback throughout the semester via face to face teaching which will support them to complete the assessments.
- This module aims to: engage students in practical application of existing hospitality theories/concepts.
- Students are expected to adopt a critical approach to analysing hotel industry, and
- to obtain insight gained by hands-on experience in researching and addressing hotel management and development.
|1||Apply theoretical knowledge on hotel management, marketing, planning and development by examining a specific setting .||KC|
|2||Compare and contrast between hospitality theory and practice by identifying practical issues related to hotel development and management||KCP|
|3||Conduct a situation analysis to assess the strategic position of a hotel, including SWOT and STEP analysis, environmental scanning, competitor analysis, stakeholder mapping etc||KCP|
|4||Identify key stakeholders in hotel business and policy and their interactions||KC|
|5||Identify and critically evaluate different hotel management and marketing objectives and strategies .||KC|
|6||Propose strategic hotel management and marketing directions for hotel planning and development||KCP|
|7||Additionally, the module is designed to encourage students to develop practical skills in gathering and analysing primary and secondary data and formally presenting their findings.||PT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Independent Study Hours: 132
Lecture Hours: 18
Methods of Teaching / Learning
The learning and teaching strategy is designed to: obtain problem-based learning.
The module is based on the application of knowledge and skills acquired from existing compulsory hospitality modules.
The delivery includes:
- Lectures and in-class activities to establish the theoretical foundation of various issues in hotel management and development.
- Group case study analyses and presentation to allow students to use diverse perspectives to critically analyse a specific issue in hotel management and development.
- An individual research report to allow students to apply theory into practice while researching a specific issue.
The teaching and learning methods include presentations designed to provide an essential framework of knowledge and skills, classroom-based discussions and tasks to develop students&rsquo critical ability, guest lectures, as well as primary and secondary research to offer students practical engagement in analysing a hotel development, management, and marketing.
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Upon accessing the reading list, please search for the module using the module code: MANM311
This module has a capped number and may not be available to ERASMUS and other international exchange students. Please check with the Global Engagement Office exchange and study abroad team.
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2020/1 academic year.