CONSUMER BEHAVIOUR - 2021/2
Module code: MAN2110
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
Prior to registering online, you must read this general information and all relevant additional programme specific information. By completing online registration, you acknowledge that you have read such content, and accept all such changes.
The aim of this module is to introduce students to the interdisciplinary field of Consumer Behaviour. This module, by delving beneath the behaviour of consumers, provides students with a comprehensive understanding of the various factors that affect and form consumer behaviour. The module builds on the core principles of marketing and focuses on how firms can utilize consumer behaviour knowledge in order to create successful and viable marketing strategies. As such, it constitutes an essential part of programmes relating to Business, Marketing and Retail Management. The Consumer Behaviour module brings together ideas and theories from diverse areas such as marketing strategy, sociology and psychology in order to understand the behaviour of consumers. Appropriate research techniques and leading-edge research findings will be discussed to enhance understanding of the consumer behaviour in the contemporary marketplace.
Surrey Business School
STAVRAKI Georgia (SBS)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 5
JACs code: L900
Module cap (Maximum number of students): N/A
Prerequisites / Co-requisites
Indicative content includes:
- Introduction to consumer behaviour
- Consumer perception
- Learning and memory
- Involvement and motivation
- Decision making process
- Group influence and opinion leadership
- Culture and consumer behaviour
- Recent developments in consumer behaviour
|Assessment type||Unit of assessment||Weighting|
|Coursework||GROUP PROJECT (2,500 WORDS)||40|
|Examination||EXAM 2 HOUR||60|
Individual essay in lieu of Group Project 1,500 words.
The assessment strategy is designed to provide students with the opportunity to demonstrate their understanding on core consumer behaviour theories and concepts, and to critically apply these to investigate consumer behaviour phenomena. The assessment focuses on evaluating students’ critical understanding of consumer behaviour topics and also provides an opportunity to work with, and to learn from, peers. The assessment components test the outlined learning outcomes.
The summative assessment for this module consists of:
- Group written project report (40%) 2,500 words.
- Examination (2 hours) (60%)
Formative assessment and feedback
Students will receive the assignment topic in the first weeks of the module and are expected to familiarise themselves with it. Prior to the assignment, lecture/seminar time will be spent discussing the assignment requirements, the assessment criteria and the feedback process. Verbal formative feedback will also be provided in seminars dedicated to guide the preparation of the assignment. Furthermore, seminar time will be devoted to prepare students for the exam also.
- provide an understanding of the theoretical foundations of the factors that affect consumer behaviour;
- provide an understanding of the managerial significance of consumer behaviour theory;
- enable students to appreciate and critically evaluate the multifaceted aspects of consumer behaviour;
- enable students to apply theoretical and practical aspects of consumer behaviour discussed in lectures and seminars.
|001||Demonstrate knowledge and understanding of key concepts and theories of consumer behaviour||K|
|002||Practically apply consumer behaviour theories, models and concepts||KT|
|003||Understand and critically evaluate the factors affecting consumer behaviour||CPT|
|005||Understand how knowledge of consumer behaviour can be applied to marketing, strategy and policy development||CP|
|006||Analyse aspects of consumer behaviour and report results in a clear and concise manner||CPT|
|004||Evaluate empirical literature in consumer behaviour||CPT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Independent Study Hours: 117
Lecture Hours: 22
Tutorial Hours: 11
Methods of Teaching / Learning
The learning and teaching strategy is designed to enable students to gain an understanding of key consumer behaviour concepts and theories, and their application to marketing situations/strategies.
The teaching and learning methods are based on the delivery of lectures and seminars, via a 2-hour lecture and 1-hour seminar each week.
Lectures are designed to illustrate and explain theoretical concepts and/or models of consumer behaviour; seminars aim at demonstrating the practical applications of theoretical concepts/models and the research methods used to study consumer behaviour, as well as to support the assignment and the exam.
The learning and teaching methods include:
- Lectures (2 hours lecture per week x 11 weeks)
- Seminars (1 hour seminar per week x 11 weeks)
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Reading list for CONSUMER BEHAVIOUR : http://aspire.surrey.ac.uk/modules/man2110
Programmes this module appears in
|Business Management (Marketing) BSc (Hons)||2||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
|Business Management (Entrepreneurship) BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Business Management (HRM) BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|International Business Management BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Business Management BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|International Business Management (Dual degree with SII-DUFE) BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Accounting and Finance (SII DUFE) BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Accounting and Finance (Dual degree with SII-DUFE ) BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Accounting and Finance BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Business Management and French BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
|Business Management and Spanish BSc (Hons)||2||Optional||A weighted aggregate mark of 40% is required to pass the module|
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.