OPERATIONS ANALYSIS - 2021/2
Module code: MAN2113
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
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An important part of the manager’s job is to be able to identify and respond to problems that occur in hospitality operations and to take corrective action to return the operation to an appropriate position. This module builds on the student’s understanding of key concepts and allows them to apply that understanding to a realistic and constantly changing scenario.
Hospitality, Tourism & Events Management
ASHTON Mark (Hosp & Tour)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 5
JACs code: N862
Module cap (Maximum number of students): N/A
Prerequisites / Co-requisites
Indicative content includes:
- Operations strategy and operations synergy
- Business and operational planning
- Control and performance measurement
- Performance analysis and evaluation
- Understanding group behaviours
|Assessment type||Unit of assessment||Weighting|
|Coursework||GROUP REPORT (3000 WORDS + TABLES AND DIAGRAMS)||50|
|Coursework||INDIVIDUAL ASSIGNMENT (1500 WORDS)||50|
Where students fail the group report this will be replaced with the individual assignment detailed below, in the Assessment Strategy, for August resits.
The assessment strategy is designed to draw on the student’s experiences through the exercise to build up a picture of the rationale and principles used to manage the business and explain the results achieved. In addition students are asked to comment critically on the performance of their business as a whole and identify where alternative actions could have been taken. The final element of the individual work requires the student to explore the theoretical frameworks underlying operations analysis and propose an applied operational control measure.
The summative assessment methods include:
- Evaluating the performance of the group’s hotel, the competitive position, the actions taken and suggesting alternative solutions (50%)
- Individual assignment
- Evaluating the performance of the group and how this has affected the hotel’s performance (25%)
- Examining theoretical issues underlying or raised by the simulation (25%)
Alternative Assessment Instrument
Where students fail the group report this will be replaced with the following individual assignment for August resits
Analysis of Results
You will be provided with a set of results for a single hotel business covering a given period of operation. From your analysis of these data, submit a report summarising these results providing an explanation of your understanding of the key operational rationale for the business, identifying and explaining the key factors that you feel have affected the performance of the operation and where you feel the management team were successful and unsuccessful. The report should be between 1500 and 2000 words in length, excluding tables, graphs and references as appropriate.
Students will only be allowed to resit components of assessment that they have previously failed.
Formative assessment and feedback
Each week students participate in group based workshops. At these sessions, each group will receive feedback on the performance of their group and areas for improvement.
- The aim of this module is to provide students with the opportunity to apply the skills and knowledge gained in previous modules to the analysis of a simulated business operation, to take decisions about the future of that operation and evaluate their results.
|1||Establish an operating strategy for a business operation and translate that into outline operating objectives||C|
|2||Analyse operational data and identify strengths and weaknesses in the underlying operation||C|
|3||Propose and justify future action to return the operation to the desired position||C|
|4||Evaluate the results of action taken||C|
|5||Examine the roles played during group sessions and how these can be developed and performance improved||T|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Workshop Hours: 22
Independent Study Hours: 117
Lecture Hours: 11
Methods of Teaching / Learning
The teaching and learning strategy is designed to allow students to experience the pressure of managing a business operation using a business simulation exercise and to link these experiences through a series of inputs and exercises to a series of underlying theories, concepts and models.
The teaching and learning methods include the use of the HotelSim business simulation which is a competitive management exercise approximating a real world environment in which several free-standing organisations are competing for business in a closed, but elastic, economic system. Each exercise runs optimally with eight competing teams and is fully interactive, so that no two years can experience exactly the same results, although the underlying economic model ensures that the key drivers can be identified.
In addition to the simulation exercise there will be a series of lectures and seminars to expand on some of the key underlying principles and the issues discovered through the discussion of the simulation exercise.
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Programmes this module appears in
|International Hospitality Management BSc (Hons)||2||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.