MANAGING PEOPLE AND PERFORMANCE (APPRENTICESHIP) - 2021/2

Module Overview

Learners completing this module will have a detailed understanding of the theoretical concepts and models relating to managing people and performance on an individual and team basis. Learners will be able to select and apply relevant theories and models to shape their own management style and behaviours. Based on the structure and dynamics of their team, learners will apply relevant knowledge and skills to manage the effectiveness of their team.

Module provider

Surrey Business School

Module Leader

HOLLAND Anna (SBS)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 5

Module cap (Maximum number of students): N/A

Module Availability

Teaching block 3

Prerequisites / Co-requisites

None

Module content

Indicative content includes:

• Management styles

• Management models and techniques

• Team structures and dynamics

• Allocation and delegation of tasks and responsibilities

• Individual and team goal setting

• Managing performance

Assessment pattern

Alternative Assessment

N/A

Assessment Strategy

The assessment strategy is designed to provide learners with the opportunity to demonstrate all intended module learning outcomes, knowledge, skills and behaviours, and to provide maximum opportunity for applied learning.

Thus, the summative assessment for this module consists of:

Assessment 1 An individual reflective e-poster to apply management theory and models to analysis own management style and the impact of this on managing the performance of a team.

Learners should provide a summary of a challenging situation they have previously encountered when managing performance and then reflect on how they could further develop their skills and behaviours to support a more effective approach if faced with a similar challenge in the future (maximum 1000 words)

Assessment 2 Learners are to critically discuss the benefits and challenges of using Key Performance Indicators to manage individual and team performance within an organisation. Learners should analyse the use of KPIs in their organisation and provide evidence to support their analysis (maximum 2000 words)

Formative assessment Learners will work regularly in groups and as individuals, participating in classroom or online discussion forums, webinars etc, to demonstrate their understanding of the subject contents and application.

Feedback

Learners will be given formal feedback on their assessments in line with the University’s policy on assessment and feedback, and within the current three-week feedback period. Learners will receive regular, informal feedback on their contribution throughout the module.

Module aims

• This module aims to encourage learners to become self-aware of their own management behaviours in practice. This self-awareness will be developed through exploring theoretical concepts and models and their application in the workplace.
  
  Learners will be encouraged to explore team dynamics and goal setting theory, and to apply performance management techniques within their role.
  

Learning outcomes

Methods of Teaching / Learning

The hours listed within the overall student workload section represent off-the-job learning.

The learning and teaching strategy is designed to incorporate a blended learning approach, centred around the key online learning design principles of – Learner-centred; Useful; Engaging; Flexible; Consistent; Supportive and Accessible.

In line with the Apprenticeship Off the Job Training guidance, the teaching and learning undertaken on this module will reflect the following categories of training:

1. Teaching of Theory – may include lectures, role play, simulation exercises, online learning, research and networking)

2. Practical Training – may include shadowing, mentoring, industry visits and participation in competitions

3. Learning support and time spent writing assignments and partaking in assessments

4. Reflective learning and self-evaluation to impart new knowledge, skills and behaviours only. Learners completing this module will undertake a combination of campus-based sessions and online directed learning activities supported through SurreyLearn.

Learners, with support from their employers, will be expected to demonstrate accountability and commitment to effectively managing their agreed off-the-job training hours to complete required learning activities and assessments.

Learners should take an active part in any asynchronous activities such as forums, wikis, blogs etc., as well as synchronous activities (i.e. virtual meetings, webinars etc.) as appropriate. Participation in these activities will be essential to the successful achievement of the learning outcomes in this module.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

https://readinglists.surrey.ac.uk
Upon accessing the reading list, please search for the module using the module code: MAN2180

Other information

Through completion of the learning and assessments for this module, it is expected that most learners will be able to produce suitable evidence for their Portfolio of Evidence to fully or partially meet specific assessment criteria for the following areas of the Chartered Manager Degree Apprenticeship Standard. Learners may also refer to the CMDA Assessment Plan for further information. Operational Strategy 1.3. Support the development of organisational strategies and plans (S) 1.4. Develop and deliver operational plans; key performance indicators, set targets and manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence (S) 1.6. Gain wide support to deliver successful outcomes (S) Communication 6.5. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate (S) 6.6. Manage and chair meetings and clearly present actions and outcomes (S) 6.7. Apply influencing and persuading skills, to the dynamics and politics of personal interactions (S) Leading People 7.1. Different inclusive leadership styles and models, how to develop teams and support people using coaching and mentoring Approaches (K) 7.5. Enable others to achieve by developing and supporting them through coaching and mentoring (S) Managing People 8.3. How to set goals and manage performance (K) 8.4. Build teams, empower and motivate others to improve performance or achieve outcomes (S) 8.5. Delegate to others, provide clear guidance and monitor progress (S) 8.6. Set goals and accountabilities (S) Developing Collaborative Relationships 9.2. How to shape common purpose, as well as approaches to conflict management and dispute resolution (K) 9.3. Build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels (S) 9.4. Contribute within a team environment 9.5. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback (S) Awareness of Self and Others 10.3 Reflect on own performance, identifying and acting on learning and development needs (S) 10.4. Understand impact on others (S) Decision Making 12.2. The values, ethics and governance of your organisation (K) K – Knowledge S – Skills B - Behaviours Degree apprenticeships are delivered over three teaching blocks: • Teaching Block 1 - September - December • Teaching Block 2 - January - April • Teaching Block 3 - May - August

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.