HOSPITALITY AND TOURISM OPERATING SYSTEMS - 2021/2
Module code: MANM393
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
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This module is designed to provide students with an understanding of the way hospitality operations function through the adoption of a systems approach. This approach will allow students to analyse a series of hospitality operations, identifying key systems, subsystems and their interrelationships. This will facilitate a critical appraisal of the effectiveness of particular operational types and an evaluation of the potential for improvement. For those students with a background in hospitality, the module will provide a sufficiently distinct approach for them to gain new insights, while offering students without a background in hospitality a framework to facilitate their understanding of new material
Hospitality, Tourism & Events Management
RAMAKRISHNAN Sumeetra (Hosp & Tour)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 7
JACs code: N862
Module cap (Maximum number of students): N/A
Prerequisites / Co-requisites
Indicative content includes:
Systems theory, systems design, systems analysis
Alternative technologies of hospitality systems
Process flow charting and related systems analysis technologies
Core technologies and related subsystems
Trends in hospitality systems such as production lining, decoupling, self service
|Assessment type||Unit of assessment||Weighting|
|Coursework||COURSEWORK GROUP ASSIGNMENT 9 SLIDE POWER-POINT SUBMISSION||30|
|Coursework||INDIVIDUAL ASSIGNMENT CASE STUDY ANALYSIS AND REPORT 2000 WORDS||70|
Alternative assessment for group coursework. Individual assignment 1000 words
The assessment strategy is designed to provide students with the opportunity to demonstrate
an understanding of systems theory, systems design and systems analysis and to apply this to a range of hospitality operations.
Thus, the summative assessment for this module consists of:
A group assignment to provide analysis of a case study using a series of up to 9 power-point slides. This will allow the students to disseminate the essential information and analysis of the case in a concise professional manner. Presented in week 6
Individual analytical report of 2,000 words based on a case study presented in week 12
Formative assessment and feedback
Feedback and assessment will be via surrey learn a grading criteria grid will be provided at the outset of the module.
- Develop an understanding of systems theory, systems design and systems analysis and to apply this to a range of hospitality operations
- This will provide a framework that will allow students to evaluate critically the effectiveness of existing or potential operating systems
- Adopting a systems approach will allow students from a range of educational backgrounds to consider operations management from a new prospective
|001||Understand the principles of systems theory, systems analysis and systems design||KC|
|002||Analyse the effectiveness of hospitality systems||CT|
|003||Critically assess the relationships between core technologies and sub-systems||PT|
|004||Identify systems shortcomings and propose appropriate solutions||CPT|
|005||Evaluate trends in hospitality systems||KT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Independent Study Hours: 106
Lecture Hours: 22
Tutorial Hours: 22
Methods of Teaching / Learning
The learning and teaching strategy is designed to:
Develop the students’ abilities to use a series of systems analysis techniques on a range of case examples designed to illustrate specific learning points, which can then be applied to ‘live’ situations
The learning and teaching methods include:
Lectures, workshops, and exercises, case discussions and visits as appropriate. Once the basic principles of the systems approach have been established, the focus will be placed on problem diagnosis and solution which will necessitate a teaching approach that will move from exposition to involvement.
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Reading list for HOSPITALITY AND TOURISM OPERATING SYSTEMS : http://aspire.surrey.ac.uk/modules/manm393
Programmes this module appears in
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.