HOSPITALITY AND TOURISM OPERATING SYSTEMS - 2021/2

Module Overview

This module is designed to provide students with an understanding of the way hospitality operations function through the adoption of a systems approach. This approach will allow students to analyse a series of hospitality operations, identifying key systems, subsystems and their interrelationships. This will facilitate a critical appraisal of the effectiveness of particular operational types and an evaluation of the potential for improvement. For those students with a background in hospitality, the module will provide a sufficiently distinct approach for them to gain new insights, while offering students without a background in hospitality a framework to facilitate their understanding of new material

Module provider

Hospitality, Tourism & Events Management

Module Leader

REARDON Emma (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

Module cap (Maximum number of students): N/A

Module Availability

Semester 1

Prerequisites / Co-requisites

None

Module content

Indicative content includes:

• 
  Systems theory, systems design, systems analysis
  


• 
  Alternative technologies of hospitality systems
  


• 
  Process flow charting and related systems analysis technologies
  


• 
  Core technologies and related subsystems
  


• 
  Trends in hospitality systems such as production lining, decoupling, self service
  


• 
  Control systems
  


• 
  Quality systems
  

Assessment pattern

Alternative Assessment

Alternative assessment for group coursework. Individual assignment 1000 words

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate

 

• 
  an understanding of systems theory, systems design and systems analysis and to apply this to a range of hospitality operations.
  

• 
  A group assignment to provide analysis of a case study using a series of up to 9 power-point slides. This will allow the students to disseminate the essential information and analysis of the case in a concise professional manner. Presented in week 6
  


• 
  Individual analytical report of 2,000 words based on a case study presented in week 12
  
   
  
  Formative assessment and feedback
  
   
  

Module aims

• Develop an understanding of systems theory, systems design and systems analysis and to apply this to a range of hospitality operations
• This will provide a framework that will allow students to evaluate critically the effectiveness of existing or potential operating systems
• Adopting a systems approach will allow students from a range of educational backgrounds to consider operations management from a new prospective

Learning outcomes

Methods of Teaching / Learning

The learning and teaching strategy is designed to:

• 
  Develop the students’ abilities to use a series of systems analysis techniques on a range of case examples designed to illustrate specific learning points, which can then be applied to ‘live’ situations
  

• 
  Lectures, workshops, and exercises, case discussions and visits as appropriate. Once the basic principles of the systems approach have been established, the focus will be placed on problem diagnosis and solution which will necessitate a teaching approach that will move from exposition to involvement.
  


• Lectures


• Tutorial/workshops

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

https://readinglists.surrey.ac.uk
Upon accessing the reading list, please search for the module using the module code: MANM393

Programmes this module appears in

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.