HIGHER LEVEL COMMUNICATION - 2021/2
Module code: NUR3206
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
Prior to registering online, you must read this general information and all relevant additional programme specific information. By completing online registration, you acknowledge that you have read such content, and accept all such changes.
Within this module students will develop their facilitative communication skills, including the use of empathy, handling strong emotion and anger and will receive individual and group feedback on skill development.
School of Health Sciences
DOPSON Amy (Health Sci.)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 6
JACs code: B700
Module cap (Maximum number of students): 3
Prerequisites / Co-requisites
Non-verbal and verbal communication
Structuring a consultation
Handling difficult questions
Interviewing and facilitating skills
Handling difficult emotions e.g. anger, denial
Breaking bad news
Culture, diversity and communication
Support and clinical supervision
|Assessment type||Unit of assessment||Weighting|
The assessment strategy is designed to provide students with the opportunity to demonstrate how they are developing their facilitative communication skills in practice through making links between theory and practice and to reflect on skill development.
Thus, the summative assessment for this module consists of:
Audio-recording of an interaction with a patient or staff member and a written critical reflection on the use of communication skills during the interaction.
A reflection on the use of facilitative communication skills during an interaction with a patient, client, family or staff member including discussion of the barriers to communication.
2,500 words (100% of the module marks)
The student will take part in experiential learning related to communication skills and will be supported to reflect on skill development and identify learning points from experiential work.
Feedback on communication skills will be given through experiential exercises which enables students to identify their skill development by linking theory with practice. Formative feedback will also be provided on the transcript of the audio recording.
Please note that any evidence of unsafe practice or breach of confidentiality will result in an automatic refer for the module.
- To develop communication and assessment skills and to facilitate communication with patients and members of the health care team.
- To understand how communication can be blocked
- To develop higher level skills in patient centred communication
|001||Reflect critically on one's communication skills when building rapport with patients and staff.||KC|
|002||Explore critically the theory and practice of communication, and relate to one's own communication skills.||CT|
|003||Demonstrate skill in listening and facilitating patient's expression of their physical problems, worries and concerns.||P|
|004||Identify barriers to communication and how they can be overcome.||CT|
|005||Understand the need for support and clinical supervision.||CP|
|006||Understand how the patient and professional agenda can be addressed to support patients in problem solving.||KPT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Independent Study Hours: 134
Lecture Hours: 16
Methods of Teaching / Learning
Delivery of Module:
Experiential learning, small group work, lecture and discussion.
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Upon accessing the reading list, please search for the module using the module code: NUR3206
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.