Module code: NUR3206

Module Overview

Within this module students will develop their facilitative communication skills, including the use of empathy, handling strong emotion and anger and will receive individual and group feedback on skill development.

Module provider

School of Health Sciences

Module Leader

ROBERTS Sarah (Health Sci.)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 6

Module cap (Maximum number of students): 18

Overall student workload

Independent Learning Hours: 134

Lecture Hours: 16

Module Availability

Semester 2

Prerequisites / Co-requisites


Module content

Indicative Content:

Non-verbal and verbal communication

Structuring a consultation

Handling difficult questions                      

Assessment skills

Interviewing and facilitating skills

Handling difficult emotions e.g. anger, denial


Breaking bad news

Culture, diversity and communication

Support and clinical supervision

Assessment pattern

Assessment type Unit of assessment Weighting

Alternative Assessment


Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate how they are developing their facilitative communication skills in practice through making links between theory and practice and to reflect on skill development.



Thus, the summative assessment for this module consists of:

Audio-recording of an interaction with a patient or staff member and a written critical reflection on the use of communication skills during the interaction.


A reflection on the use of facilitative communication skills during an interaction with a patient, client, family or staff member including discussion  of the barriers to communication.


2,500 words (100% of the module marks)

Formative assessment

The student will take part in experiential learning related to communication skills and will be supported to reflect on skill development and identify learning points from experiential work.




Feedback on communication skills will be given through experiential exercises which enables students to identify their skill development by linking theory with practice. Formative feedback will also be provided on the transcript of the audio recording.


Please note that any evidence of unsafe practice or breach of confidentiality will result in an automatic refer for the module.

Module aims

  • To develop communication and assessment skills and to facilitate communication with patients and members of the health care team.
  • To understand how communication can be blocked
  • To develop higher level skills in patient centred communication

Learning outcomes

Attributes Developed
001 Reflect critically on one's communication skills when building rapport with patients and staff. KC
002 Explore critically the theory and practice of communication, and relate to one's own communication skills. CT
003 Demonstrate skill in listening and facilitating patient's expression of their physical problems, worries and concerns. P
004 Identify barriers to communication and how they can be overcome. CT
005 Understand the need for support and clinical supervision. CP
006 Understand how the patient and professional agenda can be addressed to support patients in problem solving. KPT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning

Delivery of Module:

Experiential learning, small group work, lecture and discussion.


Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

Upon accessing the reading list, please search for the module using the module code: NUR3206

Programmes this module appears in

Programme Semester Classification Qualifying conditions
Public Health Practice (SCPHN) (Health Visiting) MSc 2 Optional A weighted aggregate mark of 40% is required to pass the module
Public Health Practice (SCPHN) (School Nursing) MSc 2 Optional A weighted aggregate mark of 40% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.