ADVANCED COMMUNICATION SKILLS - 2021/2
Module code: NURM105
In light of the Covid-19 pandemic, and in a departure from previous academic years and previously published information, the University has had to change the delivery (and in some cases the content) of its programmes, together with certain University services and facilities for the academic year 2020/21.
These changes include the implementation of a hybrid teaching approach during 2020/21. Detailed information on all changes is available at: https://www.surrey.ac.uk/coronavirus/course-changes. This webpage sets out information relating to general University changes, and will also direct you to consider additional specific information relating to your chosen programme.
Prior to registering online, you must read this general information and all relevant additional programme specific information. By completing online registration, you acknowledge that you have read such content, and accept all such changes.
This module is based on the best evidence to support the development of Advanced Communication Skills using experiential learning methods. The module will enable students to develop their facilitative skills in order for the patient and professional agenda to be addressed in a patient centred manner.
School of Health Sciences
DOPSON Amy (Health Sci.)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 7
JACs code: B700
Module cap (Maximum number of students): 9
What are Advanced Communication Skills?
Breaking bad news
Handling difficult questions
Handling difficult emotions e.g. denial, anger, anxiety
Assessing and tailoring information to individual needs
Communication within the multidisciplinary team
Support and clinical supervision
Culture and communication
Barriers to communication
Equality and diversity
Delivery of the module:
Teaching and learning will be achieved through experiential teaching and learning methods, and small group discussion.
British Medical Journal
International Journal of Nursing Studies
International Journal of Palliative Nursing
Journal of Advanced Nursing
Patient Education and Counselling
Social Science and Medicine
|Assessment type||Unit of assessment||Weighting|
The assessment strategy is designed to provide students with the opportunity to demonstrate the development of facilitative communication skills that is evidence based. Students will also critically reflect on their ability to develop advanced skills in person centred communication.
Thus, the summative assessment for this module consists of:
A critical appraisal of the student’s communication skills, based on an audio-recording of an interaction/consultation, which will be transcribed by the student, involving a patient, carer or team member.
A critical reflection on the student's communication skills based on an interaction/consultation, involving a patient, carer/parent or family member.
3000 words (100% of the module mark)
The student will take part in a video recorded interaction with self reflection on skills used.
Feedback on communication skill development will be given through experiential exercises throughout the module and through the use of a workbook prior to the module starting.
Please note that any evidence of unsafe practice or breach of confidentiality will result in an automatic refer for the module.
- Implement effective communication strategies to enhance the physical and emotional well-being of patients and their carers.
|001||Evaluate the evidence base of effective communication as well as barriers to communication in different health care contexts.||KC|
|002||Demonstrate skill in facilitating and assessing patients' expression of their physical problems, psychosocial concerns and worries.||PT|
|003||Reflect upon and critically appraise one's own and others’ communication skills.||CPT|
|004||Appreciate the need for professional support and clinical supervision.||CP|
|005||Critically evaluate the ability to work with issues of equality and diversity in communication.||CP|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Overall student workload
Independent Study Hours: 130
Lecture Hours: 16
Methods of Teaching / Learning
The learning and teaching strategy is designed to:
Give students a thorough grounding in the theory and practice of patient centred communication providing opportunities to practice communication in a safe environment and to receive constructive feedback on skill development in a constructive environment.
The learning and teaching methods include:
Lecture discussion, small group work and feedback, working on a communication issue that the student finds challenging. A variety of approaches that encourage a student led approach are used including:
Experiential learning methods
Small group work
Lecture and discussion
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Upon accessing the reading list, please search for the module using the module code: NURM105
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2021/2 academic year.