ROOMS DIVISION MANAGEMENT - 2022/3
Module code: MAN2121
In light of the Covid-19 pandemic the University has revised its courses to incorporate the ‘Hybrid Learning Experience’ in a departure from previous academic years and previously published information. The University has changed the delivery (and in some cases the content) of its programmes. Further information on the general principles of hybrid learning can be found at: Hybrid learning experience | University of Surrey.
We have updated key module information regarding the pattern of assessment and overall student workload to inform student module choices. We are currently working on bringing remaining published information up to date to reflect current practice during the academic year 2021/22.
This means that some information within the programme and module catalogue will be subject to change. Current students are invited to contact their Programme Leader or Academic Hive with any questions relating to the information available.
This module aims to provide exposure to the working environment of rooms division through exposure to hotel operations through a series of lectures, guest speakers, workshops and directed tasks to the underlying theory and business processes in this important area of operations. The emphasis here is on an operational understanding.
Hospitality, Tourism & Events Management
GANBERT Sylvia (Hosp & Tour)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 5
JACs code: N862
Module cap (Maximum number of students): N/A
Overall student workload
Independent Learning Hours: 117
Lecture Hours: 22
Seminar Hours: 11
Prerequisites / Co-requisites
Indicative content includes:
- The scope and structure of rooms division in hotel operations
- The customer journey
- Housekeeping operations
- Front office operations
- Night Management & Night Audit
- Property management systems
- Internal and external communications
- Productivity and efficiency in rooms division
- Brands standards and standard operating procedures
|Assessment type||Unit of assessment||Weighting|
The assessment strategy is designed to provide students with the opportunity to demonstrate their knowledge, skills and their ability to reflect on the theories and apply it accordingly. They will also be able to demonstrate their ability to analyze an existing operation and propose improvements recognizing the constraints imposed on the operation for efficiency, customers satisfaction and the maintenance of brand standards.
Thus, the summative assessment for this module consists of:
- An individual report setting up the operational plan for a new opening hotel (3000 words) Formative assessment and feedback
Opportunities for formative feedback will be provided through assignment clinics, workshop situations.
- This module aims to develop students understanding of the rooms division provision within hotel operations and to reflect on the ways in which this area can be managed best to deliver customer service and efficiency.
|1||Review the practical operation of housekeeping and front office in the light of theoretical frameworks and approaches||KCP|
|2||Discuss the role of communications and execution in the effective performance of the rooms division||KCP|
|3||Critique the operational efficiency of housekeeping and front office departments||KCT|
|4||Establish the importance of brand standards in hotel operations||KC|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Methods of Teaching / Learning
The teaching and learning strategy will consist of
- Combine the theoretical underpinnings of rooms division management with the opportunity to reflect on the day to day operation of the two key departments of housekeeping and front office
- Provide underpinning theory and knowledge
- Guest speakers and panels with relevant industry personnel
- Hotel visits to the relevant departments
The teaching and learning methods include:
- A lecture series of 2 hour lectures (11 weeks) and 1 hour seminar x 11 weeks.
- Practical tasks designed for individual study to reinforce and extend the practical experience
- Seminars providing an opportunity to interact within a group environment to explore and discuss topical and critical issues
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Upon accessing the reading list, please search for the module using the module code: MAN2121
Programmes this module appears in
|International Hospitality Management BSc (Hons)||2||Compulsory||A weighted aggregate mark of 40% is required to pass the module|
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2022/3 academic year.