Surrey University Stag

INTERNATIONAL HOSPITALITY OPERATIONS MANAGEMENT - 2022/3

Module code: MAN3092

Module Overview

This module provides for a synthesis of work in the area of operations management through the introduction of key concepts and frameworks drawn from the operations management and hospitality operations literature. It explores the key concerns of managers who have a senior operations management responsibility within international hospitality concerns and draws on examples and illustrations from all sectors of the industry.

Module provider

Hospitality, Tourism & Events Management

Module Leader

RAMAKRISHNAN Sumeetra (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 6

JACs code: N862

Module cap (Maximum number of students): N/A

Overall student workload

Independent Learning Hours: 106

Lecture Hours: 11

Seminar Hours: 11

Guided Learning: 11

Captured Content: 11

Module Availability

Semester 1

Prerequisites / Co-requisites

None.

Module content

Indicative content includes:


  • Operations strategy and service concept

  • Asset management and technology

  • Managing hospitality employees

  • Capacity management

  • Improving productivity

  • Managing income and profitability

  • Delivering service

  • Quality management systems

  • Managing the key result areas


Assessment pattern

Assessment type Unit of assessment Weighting
Oral exam or presentation 20-MINUTE GROUP VIDEO PRESENTATION 35
Coursework 2000-WORD ESSAY 65

Alternative Assessment

Individual 2000 word essay

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate: 


  • The aptitude to relate theories of operations management to practice in hospitality companies

  • The ability to critically analyse and evaluate the management of key result areas, their role and performance within hospitality companies



 

Thus, the summative assessment for this module consists of:


  • 20-minute Group Video Presentation. Identify 2 current issues in Service Delivery Systems Design in an International Hospitality Company of your choice, analyse challenges in effectively measuring performance for your chosen issues and provide suitable recommendations to overcome the challenges. 

  • 2000-word essay: to answer one question from a choice of 4 questions based on the key result areas explored within the module



 

Formative assessment and feedback

Students are placed in groups at the beginning of the semester and discuss case studies focussing on the KRAs on SurreyLearn each week in relation to the lecture topic of the week.   They will receive weekly feedback on this activity, which then informs the preparation of the report. Due to the holistic nature of the framework, the assignment cannot be submitted until the end of the module. Feedback on the group discussions will also help students prepare for the more theoretical approach in the final assessment. 

Module aims

  • Identify seven key result areas
  • Explain how each of these are managed
  • Integrate the management of KRAs into a successful operations strategy for operations across the international hospitality industry

Learning outcomes

Attributes Developed
001 Explore the interactions between the various aspects of operations and other management disciplines in hospitality operations KCPT
002 Evaluate how operations management affects the performance of a hospitality operation and propose solutions for operational problems KCPT
003 Justify the application of a particular operations strategy to a specific business situation KCPT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning


  • Independent Learning Hours: 106 

  • Seminar Hours: 11 

  • Lectures: 11 

  • Guided Learning: 11 

  • Captured Content: 11 



 

The learning and teaching strategy is designed to:

Present students with a framework through which they can explore the many facets of operational issues within the international hospitality industry. Each week students will have a lecture/workshop session which will typically include discussions of real hospitality operations.  This will be supported by a chapter in the recommended text and additional SurreyLearn materials (handouts, weblinks, Powerpoints, and etc.). 

The learning and teaching methods include:

 


  • Lectures 

  • Discussions 

  • Online discussion fora 

  • Visits 



 

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester. 

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

https://readinglists.surrey.ac.uk
Upon accessing the reading list, please search for the module using the module code: MAN3092

Programmes this module appears in

Programme Semester Classification Qualifying conditions
International Hospitality Management BSc (Hons) 1 Compulsory A weighted aggregate mark of 40% is required to pass the module
International Hospitality and Tourism Management BSc (Hons) 1 Compulsory A weighted aggregate mark of 40% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2022/3 academic year.