AVIATION TECHNOLOGY AND E-COMMERCE - 2022/3
Module code: MANM332
In light of the Covid-19 pandemic the University has revised its courses to incorporate the ‘Hybrid Learning Experience’ in a departure from previous academic years and previously published information. The University has changed the delivery (and in some cases the content) of its programmes. Further information on the general principles of hybrid learning can be found at: Hybrid learning experience | University of Surrey.
We have updated key module information regarding the pattern of assessment and overall student workload to inform student module choices. We are currently working on bringing remaining published information up to date to reflect current practice during the academic year 2021/22.
This means that some information within the programme and module catalogue will be subject to change. Current students are invited to contact their Programme Leader or Academic Hive with any questions relating to the information available.
This module aims to introduce students to the core principles of e-commerce and its application to the air transport industry. Information and communication technology is rapidly changing the way airlines/airports interact with consumers. Technological evolution continues apace and marketers are seeking to exploit it in new, creative ways. This module provides a comprehensive framework for understanding the contextual, strategic and operational issues involved in the application of technology to the air transport industry.
Hospitality, Tourism & Events Management
O'CONNELL Frankie (Hosp & Tour)
Number of Credits: 15
ECTS Credits: 7.5
Framework: FHEQ Level 7
JACs code: N832
Module cap (Maximum number of students): N/A
Overall student workload
Workshop Hours: 35
Independent Learning Hours: 115
Prerequisites / Co-requisites
Indicative content includes:
- Fundamental concepts of e-commerce
- e-commerce objectives and business models
- e-commerce technology infrastructure
- Innovations and disruptive technologies
- Digital marketing & social media
- IATA’s New Distribution Capabilities (NDC)
- E-commerce platform for airports
- Understanding online buyer behaviour
- Evaluating digital channel performance
- Analysis, design, and implementation of e-commerce to the airline industry
- Analysis, design, and implementation of e-commerce to the airport industry
- Emerging technologies and future prospects
|Assessment type||Unit of assessment||Weighting|
|Coursework||INDIVIDUAL ASSIGNMENT (4000 WORDS)||100|
Group presentation will be replaced by an individual assignment on the presentation topic of 2000 words.
The assessment strategy is aimed at giving students the opportunity to gradually build up their knowledge and understanding of fundamental issues in aviation e-commerce and is designed to allow students to evidence their achievement of the learning outcomes. The assessment comprises an individual assignment and a group presentation.
Thus, the summative assessment for this module consists of:
As part of the first assessment component (i.e., the individual assignment), students are examined based on critically reviewing the literature, theories and techniques related to aviation e-commerce. This report has a target length of 2000 words.
For the second assessment (i.e., the group presentation) students will be working as a group to solve a practical e-commerce issue faced by a company in the air transport industry.
Formative assessment and feedback
During the first seminar, the assignments and the feedback process is explained
Feedback is also provided during and after in-class discussions
As the seminars are built around topic-specific group exercises, students do not only benefit from lecture’s feedback but also receive peer evaluations
A pre-assignment feedback session is an integral part of this module. During this session, students work in groups on a task which reflects the report requirements and receive feedback on their work
Further, as part of the formative feedback, students are provided with good and bad practice examples and in group discussion will discuss the key components of good reports and less good reports
In the first lecture after submission, students are provided with initial feedback on what went well and not so well, hence outlining key learning issues deriving from the assignment
Once marking is completed, students are able to access a report online which contains detailed generic feedback as well as a breakdown of marks. This enables students to assess their own performance compared to their peer students
For the first assessment, students receive written feedback together with their returned reports. Apart from comments on the scripts, a formal sheet outlines students’ strengths, areas for improvements and suggestions on how to improve students’ performance for other assignments.
A post-assignment feedback session is designed to help students to fully understand the feedback given.
- provide students with a comprehensive view of the technological, strategic and operational issues of e-commerce and their application to the air transport industry
- develop students' ability to design effective online communication strategies and evaluate business’s e-commerce performance in the air transport industry
|001||Analyse how airlines/airports can add value through e-commerce applications;||KCT|
|002||Recognize how information technologies (particularly the Internet) support traditional and emergent business activities in the air transport industry;||KPT|
|003||Evaluate theories of online communication strategies and apply them to real cases in the air transport industry;||KCT|
|004||Critically evaluate current developments, the opportunities and challenges of e-commerce and discuss their future prospects;||KCPT|
C - Cognitive/analytical
K - Subject knowledge
T - Transferable skills
P - Professional/Practical skills
Methods of Teaching / Learning
The teaching and learning strategy is designed to provide a framework of contemporary knowledge and theories supported by examples from industry. The current issues and debates will be highlighted so that the students are able to apply critical thinking to the literature. The teaching and learning methods are based on a series of lectures and, where appropriate case studies and guest lectures.
The learning and teaching methods include:
Lectures (2 hours x 11 sessions)
Seminars and/or class discussion (1 hours x 11 sessions)
Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.
Upon accessing the reading list, please search for the module using the module code: MANM332
Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2022/3 academic year.