ROOMS DIVISION MANAGEMENT - 2023/4

Module Overview

This module aims to provide exposure to the working environment of rooms division through exposure to hotel operations through a series of lectures, guest speakers, workshops and directed tasks to the underlying theory and business processes in this important area of operations. The emphasis here is on an operational understanding.

Module provider

Surrey Hospitality & Tourism Management

Module Leader

GANBERT Sylvia (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 5

Module cap (Maximum number of students): N/A

Module Availability

Semester 2

Prerequisites / Co-requisites

None.

Module content

Indicative content includes:

1. The scope and structure of rooms division in hotel operations


2. The customer journey


3. Housekeeping operations


4. Front office operations


5. Night Management & Night Audit


6. Property management systems


7. Internal and external communications


8. Productivity and efficiency in rooms division


9. Brands standards and standard operating procedures

Assessment pattern

Alternative Assessment

Not applicable

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate their knowledge, skills and their ability to reflect on the theories and apply it accordingly. They will also be able to demonstrate their ability to analyze an existing operation and propose improvements recognizing the constraints imposed on the operation for efficiency, customers satisfaction and the maintenance of brand standards.

Thus, the summative assessment for this module consists of:

1. An individual report setting up the operational plan for a new opening hotel (3000 words)                                                                                                    

Module aims

• This module aims to develop students understanding of the rooms division provision within hotel operations and to reflect on the ways in which this area can be managed best to deliver customer service and efficiency.

Learning outcomes

Methods of Teaching / Learning

The teaching and learning strategy will consist of 

• Combine the theoretical underpinnings of rooms division management with the opportunity to reflect on the day to day operation of the two key departments of housekeeping and front office


• Provide underpinning theory and knowledge


• Guest speakers and panels with relevant industry personnel


• Hotel visits to the relevant departments 

• Lectures 


• Practical tasks designed for individual study to reinforce and extend the practical experience


• Seminars providing an opportunity to interact within a group environment to explore and discuss topical and critical issues

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list

https://readinglists.surrey.ac.uk
Upon accessing the reading list, please search for the module using the module code: MAN2121

Programmes this module appears in

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2023/4 academic year.