Module code: MAN2121

Module Overview

This module aims to provide exposure to the working environment of rooms division through exposure to hotel operations through a series of lectures, guest speakers, workshops and directed tasks to the underlying theory and business processes in this important area of operations. The emphasis here is on an operational understanding.

Module provider

Hospitality & Tourism Management

Module Leader

GANBERT Sylvia (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 5

Module cap (Maximum number of students): N/A

Overall student workload

Independent Learning Hours: 105

Lecture Hours: 22

Seminar Hours: 11

Guided Learning: 11

Captured Content: 1

Module Availability

Semester 2

Prerequisites / Co-requisites


Module content

Indicative content includes:

  1. The scope and structure of rooms division in hotel operations

  2. The customer journey

  3. Housekeeping operations

  4. Front office operations

  5. Night Management & Night Audit

  6. Property management systems

  7. Internal and external communications

  8. Productivity and efficiency in rooms division

  9. Brands standards and standard operating procedures

Assessment pattern

Assessment type Unit of assessment Weighting

Alternative Assessment

Not applicable

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate their knowledge, skills and their ability to reflect on the theories and apply it accordingly. They will also be able to demonstrate their ability to analyze an existing operation and propose improvements recognizing the constraints imposed on the operation for efficiency, customers satisfaction and the maintenance of brand standards.

Thus, the summative assessment for this module consists of:

  1. An individual report setting up the operational plan for a new opening hotel (3000 words)                                                                                                    

Formative assessment and feedback

Opportunities for formative feedback will be provided through assignment clinics, workshop situations.

Module aims

  • This module aims to develop students understanding of the rooms division provision within hotel operations and to reflect on the ways in which this area can be managed best to deliver customer service and efficiency.

Learning outcomes

Attributes Developed
1 Review the practical operation of housekeeping and front office in the light of theoretical frameworks and approaches KCP
2 Discuss the role of communications and execution in the effective performance of the rooms division KCP
3 Critique the operational efficiency of housekeeping and front office departments KCT
4 Establish the importance of brand standards in hotel operations KC

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning

The teaching and learning strategy will consist of 

  • Combine the theoretical underpinnings of rooms division management with the opportunity to reflect on the day to day operation of the two key departments of housekeeping and front office

  • Provide underpinning theory and knowledge

  • Guest speakers and panels with relevant industry personnel

  • Hotel visits to the relevant departments 

The teaching and learning methods include:

  • A lecture series of 2 hour lectures (11 weeks) and 1 hour seminar x 11 weeks.

  • Practical tasks designed for individual study to reinforce and extend the practical experience

  • Seminars providing an opportunity to interact within a group environment to explore and discuss topical and critical issues


Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list
Upon accessing the reading list, please search for the module using the module code: MAN2121

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2025/6 academic year.