Module code: MANM321

Module Overview

This module recognises the importance of human resources to the successful operation of hospitality and event organisations but will emphasise the strategic aspects of Human Resource Management (HRM) that influence the development of organisations. Hospitality and event companies need to develop and implement effective human resource practices and policies to achieve competitive success, especially in the current economic climate. The module is intended to provide an opportunity to review models and concepts underpinning Strategic Human Resource Management (SHRM) and current trends and issues in the strategic HRM for international hospitality and event industry. It therefore approaches the economic, social, environmental and cultural aspects of managing hospitality and event businesses world-wide from a critical perspective and asks students to consider how societal and organisational advantage can be achieved through strategic approaches to the management of HR. The module will provide a grounding in the knowledge and application of strategic HRM practices within the global hospitality and event industry such as Employee Resourcing, Employee Development, Pay, Appraisals and Performance as well as Employment Relations. The content of the module will review several case studies from the hospitality and event industry.


Module provider

Hospitality & Tourism Management

Module Leader

XU Tracy (Hosp & Tour)

Number of Credits: 15

ECTS Credits: 7.5

Framework: FHEQ Level 7

Module cap (Maximum number of students): N/A

Overall student workload

Independent Learning Hours: 117

Lecture Hours: 22

Tutorial Hours: 11

Module Availability

Semester 1

Prerequisites / Co-requisites


Module content

Indicative content includes:

  • Models and concepts underpinning Strategic HRM

  • The societal and institutional context of HRM

  • Strategic management of the employer / employee relationship

  • Quality, Culture and Change

  • Employee Resourcing, Employee Development, Pay, Appraisals and Performance, Employment Relations

  • Global / International issues in SHRM

  • Employers’ branding

Assessment pattern

Assessment type Unit of assessment Weighting

Alternative Assessment


Assessment Strategy

The assessment strategy is designed to encourage students in the first instance to develop their individual ability to analyse in depth hospitality and event companies’ strategic HRM practices. 

Individual assignment:

Students will be asked to evaluate the strategic HRM approach of one company in the global hospitality and event industry. Therefore, each student, through thorough research, will present a case for the establishment of competitive advantage through people. Appropriate theory, models and concepts should be used to underpin the discussion. Evaluation whether such competitive advantage has benefits for the sustainability of the business will be also needed.



Formative assessment and feedback

Formative feedback on student performance during the module includes:

  • Verbal feedback in lectures/workshops

  • Q&A sessions on the assignment

Module aims

  • This module aims to develop an awareness and understanding of the complexities associated with strategic HRM in hospitality and event companies. Students will be introduced to the models and concepts underpinning Strategic HRM and topics such as Employee Resourcing, Employee Development, Pay, Appraisals and Performance, Employment Relations. The aims of the module are to provide students with a range of perspectives for reviewing the strategic HR environment taken by hospitality and event companies at national and international levels.

Learning outcomes

Attributes Developed
001 Critically evaluate models and concepts underpinning SHRM KC
002 Critically assess the societal and institutional context of SHRM environment at national and international levels in the international hospitality and event industry KC
003 Evaluate the influence of different cultures and digital technology on SHRM in the international hospitality and event industry C
004 Evaluate the implementation of SHRM strategies through the management and deployment of matters pertaining to human resources, pay and performance, employee development and employment relations KC
005 Display reflective writing skills; display communication skills PT
006 Exercise group and team work skills in seminars PT
007 Develop future resourcefulness and resilience in the workplace through working with the course content and assessment task of SHRM PT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Methods of Teaching / Learning

The learning and teaching strategy is designed to encourage students to think critically about the strategic HRM of companies in the international hospitality and event industry.

The module will focus on providing students with a combination of the necessary conceptual knowledge and practical skills to make critical and strategic business decisions in a global context, with an emphasis on business sustainability in the services sector, including hospitality, tourism, transport, and events.


This module aims to provide students with the opportunity to understand and critique theory through real world cases on strategic HRM. Such an approach will encourage students to explore and critically evaluate theoretical perspectives. The student experience of learning is designed to be:

  • a blend of class, discussion-based learning

  • through set lectures and seminars

  • group workshops and case-study group work

  • where appropriate and available, guest presentations by invited industry professionals

  • guided study - students will be provided through SurreyLearn with a series of activities including academic reading and discussion forum to extend their understanding of SHRM and the assessment.

Indicated Lecture Hours (which may also include seminars, tutorials, workshops and other contact time) are approximate and may include in-class tests where one or more of these are an assessment on the module. In-class tests are scheduled/organised separately to taught content and will be published on to student personal timetables, where they apply to taken modules, as soon as they are finalised by central administration. This will usually be after the initial publication of the teaching timetable for the relevant semester.

Reading list
Upon accessing the reading list, please search for the module using the module code: MANM321

Other information

This module adopts the University curriculum framework, which aims to develop learners with strong capabilities in Digital Capabilities, Employability, Global and Cultural Capabilities, Sustainability, and Resourcefulness and Resilience. This module contributes to the development of the following capabilities: 

Digital Capabilities: This module focuses on developing students’ capabilities in analysing data and capturing HR insights for managerial decision making. Students will use the virtual learning environment (VLE),¿SurreyLearn, video conferencing platforms such as Zoom and Microsoft Teams, and data analytics software to facilitate learning. These include accessing teaching and learning materials and engaging with their instructors and¿peers.¿

Employability: The assessment in this module require students to extract business insights from HR practices in the hospitality, tourism, and event industry, to present the managerial implications of these insights. This will prepare students to be successful managers in the digital age.  

Global and Cultural Capabilities: Students will learn how to interpret HR practices and their implications to service business in a global context by extracting, comparing, and contrasting individual and group behaviours, as well as sectoral, national, and regional differences. 

Sustainability: Students will learn how to reflect on how to interpret business intelligence to support sustainability in the services industry. 

Resourcefulness and Resilience: Students will be required to use a range of sources to identify relevant information, conduct independent research, network with relevant companies/organisations, and work collaboratively with peers to extract patterns and critical insights from HR practices. Finding solutions through unstructured problems is the key learning aspect of this module that will develop students’ resourcefulness and resilience.   

Programmes this module appears in

Programme Semester Classification Qualifying conditions
Strategic Hotel Management MSc 1 Compulsory A weighted aggregate mark of 50% is required to pass the module
International Hotel Management MSc 1 Compulsory A weighted aggregate mark of 50% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2022/3 academic year.